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ServiceNow L2 Support Specialist
Warszawa
Wygasła: 01.04.2022
full-time
umowa o pracę
kontrakt B2B
home office work
specialist (Mid / Regular)
Obowiązki:
The ServiceNow L2 Support Specialist will maintain the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to the platform and applications, fulfilling service requests and/or change requests, as well as deploying ServiceNow releases
The role responsibilities in a nutshell:
• ServiceNow platform administration, documentation, and technical support
• ServiceNow platform / application incident analysis & diagnosis, resolution by applying any agreed workaround
• ServiceNow platform / application service & change request fulfillment
• Coordination with L3 (DevOps) and/or vendor (ServiceNow) support for issues not resolved at L2 level
• Instance security management - User/Group Access/Access Control Lists
• ServiceNow administration – setting up breakpoints, release management
• Knowledge documentation and sharing with peers
• Stay up to date within own area of responsibility
• Be ready to learn and grow to your next level
You will be working fully remote, in a small team, Monday-Friday 9:00-17:00
German company, one of the biggest international car manufacturers
Introduction:
As a Senior ServiceNow DevOps specialist you will be part of the Global Enterprise Services Team. In this role you will have responsibility for both solving operational customer ServiceNow challenges, as well as working in project setup to deliver ServiceNow enhancements or development
B2B or permanent employment. Fully remote work
Your responsibilities:
As the ServiceNow DevOps Specialist you will be responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance and administration, managing (Level 2) support for incidents related to the platform and applications, fulfilling service requests and/or change requests, as well as deploying ServiceNow releases. The role responsibilities in a nutshell:
* ServiceNow platform administration, documentation, and technical support
* ServiceNow platform / application incident analysis & diagnosis, resolution by applying any agreed workaround
* ServiceNow platform / application service & change request fulfillment
Coordination & cooperation with L3 (Development) and/or vendor (ServiceNow) for issues not resolved at L2 level
* Working in projects delivering ServiceNow enhancements and/or modification development
* Mentor DevOps Team members, provide advice and guidance on best practices
The ServiceNow L2 Support Specialist will maintain the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to the platform and applications, fulfilling service requests and/or change requests, as well as deploying ServiceNow releases
The role responsibilities in a nutshell:
• ServiceNow platform administration, documentation, and technical support
• ServiceNow platform / application incident analysis & diagnosis, resolution by applying any agreed workaround
• ServiceNow platform / application service & change request fulfillment
• Coordination with L3 (DevOps) and/or vendor (ServiceNow) support for issues not resolved at L2 level
• Instance security management - User/Group Access/Access Control Lists
• ServiceNow administration – setting up breakpoints, release management
• Knowledge documentation and sharing with peers
• Stay up to date within own area of responsibility
• Be ready to learn and grow to your next level
You will be working fully remote, in a small team, covering shifts Monday-Friday 8:00-18:00