Ocena ogólna pracodawcy
AIRHELP SERVICES POLAND sp. z o.o.
KRAKÓW, UL. ALEJA 3 MAJA 9
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Archiwalne ( 55 )
Junior Operations Specialist in Customer Support (Chinese speaker)
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 05.04.2024
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology
- What you will do:
- - Support customers at every stage of our claim-handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- - Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- - Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Operations Specialist in Customer Support (Chinese speaker)
Aleja 3 Maja 9, Krowodrza, Kraków
Wygasła: 05.04.2024
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology
- What you will do:
- - Support customers at every stage of our claim-handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- - Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- - Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Operations Specialist in Customer Support (German speaker)
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 05.04.2024
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology
- What you will do:
- - Support customers at every stage of our claim-handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- - Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- - Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Operations Specialist in Customer Support (German speaker)
Aleja 3 Maja 9, Krowodrza, Kraków
Wygasła: 05.04.2024
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology
- What you will do:
- - Support customers at every stage of our claim-handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- - Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- - Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Operations Specialist in Customer Support (Italian speaker)
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 04.04.2024
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology
- What you will do:
- - Support customers at every stage of our claim-handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- - Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- - Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Operations Specialist in Customer Support (Italian speaker)
Aleja 3 Maja 9, Krowodrza, Kraków
Wygasła: 04.04.2024
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology
- What you will do:
- - Support customers at every stage of our claim-handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- - Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- - Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Operations Specialist in Customer Support (French Speaker)
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 03.03.2024
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology
- - Support customers at every stage of our claim-handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- - Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- - Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Operations Specialist in Customer Support (French Speaker)
Aleja 3 Maja 9, Krowodrza, Kraków
Wygasła: 03.03.2024
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology
- - Support customers at every stage of our claim-handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- - Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- - Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Operations Specialist in Customer Support (Russian speaker)
Aleja 3 Maja 9, Krowodrza, Kraków
Wygasła: 03.02.2024
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology
- What you will do:
- - Support customers at every stage of our claim-handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- - Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- - Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Specialist with French
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 25.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Specialist with French
Aleja 3 Maja 9, Krowodrza, Kraków
Wygasła: 25.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Specialist with Italian
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 20.09.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Specialist with Italian
Aleja 3 Maja 9, Krowodrza, Kraków
Wygasła: 20.09.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accountant
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 28.05.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- We are the world’s largest Air Passenger rights company that deals with a flight delay and cancellation claims. Currently, we are looking for an ambitious person who wants to develop their skills in a global organization as an accountant. You’ll not only be responsible for posting invoices, accruals, prepayments, fixed asset registers, and settlements accounts but will also be involved in projects and major processes (e.g. VAT, CIT)
- What you’ll do:
- - Reconcile financial discrepancies by collecting and analyzing account information
- - Contribute to the monthly book-closing process (bank statements booking, booking invoices, checking and booking currency differences, reconciling accounts, and booking provisions calculated by controlling)
- - Provide financial information to the Head of Accounting by researching and analyzing accounting data and by preparing reports
- - Take an active role in maintaining accounting systems by updating data and documents
- - Cooperate with other departments to help process and find solutions to all kinds of accounting issues (invoices, VAT rate, reimbursement)
- - Maintain the fixed-assets register
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Global Payments Specialist
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 05.05.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Join AirHelp and work with the world’s largest air passenger rights company that deals with flight delay and cancellation claims. We are looking for an ambitious person who wants to develop their skills as our new Junior Global Payments Specialist. In this role, you will have the opportunity to learn how to proceed payments around the world using various payment methods in accordance with local and international standards. You will cooperate with the most recognized banks and payment service providers in the world. You will also gain professional knowledge of banking products, e-wallets, card environment, AML processes
- This is a hybrid-work position based in Gdańsk, reporting to Head of Global Payments
- What you’ll do:
- - Work with our system to proceed with domestic and international payments and manage any issues if they occur
- - Handle files from banks accounts in .csv and .xlxs formats
- - Handle Anti-Money Laundering/Know Your Customer/Bank Secrecy Act inquiries from Payment Service Providers
- - Cooperate closely with other AirHelp departments to improve internal processes and increase customer satisfaction levels
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Talent Manager
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 04.05.2023
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
- Are you looking for a new challenge in which you’d have high leverage on the business and enjoy an unparalleled opportunity to grow with the company? Then join us as Talent Manager!
- As a member of the Talent Management Team, you will contribute towards building a high-performance organization by supporting the leadership with identifying, developing, engaging, retaining, and deploying individuals who are considered particularly valuable to a company
- Together with your colleagues, you will have full ownership of the global core talent-related processes like performance and engagement management, progression and succession planning, roles evaluation and grading, which altogether help us to keep a high retention level of the key team members
- Join a company of 330+ people who believe that travel makes the world a better place
- Location: Gdańsk or Kraków (hybrid mode)
- Reporting to: Head of Talent Management
- What you’ll do:
- - Lead and optimize global talent-related processes like performance and engagement management, progression and succession planning, roles evaluation and grading
- - Support team members in their progression and professional development working together with managers on designing their individual career paths
- - Design, implement, and maintain the global job rotation program
- - Raise wellbeing level by coordinating various activities and events
- - Support learning & development and diversity, equity & inclusion initiatives
- - Support global HR communication flow (emails, intranet)
- - Support headcount controlling by assuring data accuracy and providing senior managers with regular and ad-hoc reports/analyses
- - Work closely with leaders and team members from various departments, providing people-related operational support, and conducting stay and exit interviews
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Talent Manager
Aleja 3 Maja 9, Krowodrza, Kraków
Wygasła: 04.05.2023
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
- Are you looking for a new challenge in which you’d have high leverage on the business and enjoy an unparalleled opportunity to grow with the company? Then join us as Talent Manager!
- As a member of the Talent Management Team, you will contribute towards building a high-performance organization by supporting the leadership with identifying, developing, engaging, retaining, and deploying individuals who are considered particularly valuable to a company
- Together with your colleagues, you will have full ownership of the global core talent-related processes like performance and engagement management, progression and succession planning, roles evaluation and grading, which altogether help us to keep a high retention level of the key team members
- Join a company of 330+ people who believe that travel makes the world a better place
- Location: Gdańsk or Kraków (hybrid mode)
- Reporting to: Head of Talent Management
- What you’ll do:
- - Lead and optimize global talent-related processes like performance and engagement management, progression and succession planning, roles evaluation and grading
- - Support team members in their progression and professional development working together with managers on designing their individual career paths
- - Design, implement, and maintain the global job rotation program
- - Raise wellbeing level by coordinating various activities and events
- - Support learning & development and diversity, equity & inclusion initiatives
- - Support global HR communication flow (emails, intranet)
- - Support headcount controlling by assuring data accuracy and providing senior managers with regular and ad-hoc reports/analyses
- - Work closely with leaders and team members from various departments, providing people-related operational support, and conducting stay and exit interviews
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Care Training Expert
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 29.04.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Do you have experience in Customer Support and are able to effectively teach, engage and support training groups? Join our global Operations Team as a Customer Care Excellence Lead and report directly to our VP of Operations in Management. Make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology
- Please submit your CV in English
- What you’ll do:
- - Prepare materials and conduct training, coaching and regular feedback to Customer Service agents and their managers
- - Monitor the quality of communication with the customers (live chat, social media messages, e-mails), build and continuously improve scripts and customer service standards
- - Analyze training needs and develop training programs addressing gaps in the knowledge and skills required in Customer Service and other departments
- - Identify improvement opportunities that impact customer satisfaction and/or internal efficiencies and actively propose changes in coordination with the stakeholders (mainly with the Business Process Improvement and Quality Assurance Teams)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 18.04.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology
- What you'll do:
- - Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- - Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- - Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative
aleja 3 Maja 9, Krowodrza, Kraków
Wygasła: 18.04.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology
- What you'll do:
- - Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- - Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- - Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Operations Specialist in Airline Operations
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 18.04.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Are you looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Airline Operations and make a difference to air travelers
- Location: Gdańsk or Kraków, we work in a hybrid mode (max. 1 days from the office)
- Please submit your application in English
- What you’ll do:
- - Process customer cases in the internal system according to company policies and procedures, acquire and check documents, and update internal databases
- - Conduct initial assessment of claims and submit them to the airlines
- - Verify the airlines responses in customers’ cases
- - Send payments reminders to airlines for the approved cases
- - Support in establishing and maintaining good relationships with airlines by looking for contacts and introducing improvements in cooperation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Operations Specialist in Airline Operations
Aleja 3 Maja 9, Krowodrza, Kraków
Wygasła: 18.04.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Are you looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Airline Operations and make a difference to air travelers
- Location: Gdańsk or Kraków, we work in a hybrid mode (max. 1 days from the office)
- Please submit your application in English
- What you’ll do:
- - Process customer cases in the internal system according to company policies and procedures, acquire and check documents, and update internal databases
- - Conduct initial assessment of claims and submit them to the airlines
- - Verify the airlines responses in customers’ cases
- - Send payments reminders to airlines for the approved cases
- - Support in establishing and maintaining good relationships with airlines by looking for contacts and introducing improvements in cooperation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Talent Manager
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 02.04.2023
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
- Are you looking for a new challenge in which you’d have high leverage on the business and enjoy an unparalleled opportunity to grow with the company? Then join us as Talent Manager!
- As a member of the Talent Management Team, you will contribute towards building a high-performance organization by supporting the leadership with identifying, developing, engaging, retaining, and deploying individuals who are considered particularly valuable to a company
- Together with your colleagues, you will have full ownership of the global core talent-related processes like performance and engagement management, progression and succession planning, roles evaluation and grading, which altogether help us to keep a high retention level of the key team members
- Join a company of 330+ people who believe that travel makes the world a better place
- Location: Gdańsk or Kraków (hybrid mode)
- Reporting to: Head of Talent Management
- What you’ll do:
- - Lead and optimize global talent-related processes like performance and engagement management, progression and succession planning, roles evaluation and grading
- - Support team members in their progression and professional development working together with managers on designing their individual career paths
- - Design, implement, and maintain the global job rotation program
- - Raise wellbeing level by coordinating various activities and events
- - Support learning & development and diversity, equity & inclusion initiatives
- - Support global HR communication flow (emails, intranet)
- - Support headcount controlling by assuring data accuracy and providing senior managers with regular and ad-hoc reports/analyses
- - Work closely with leaders and team members from various departments, providing people-related operational support, and conducting stay and exit interviews
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Talent Manager
Aleja 3 Maja 9, Krowodrza, Kraków
Wygasła: 02.04.2023
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
- Are you looking for a new challenge in which you’d have high leverage on the business and enjoy an unparalleled opportunity to grow with the company? Then join us as Talent Manager!
- As a member of the Talent Management Team, you will contribute towards building a high-performance organization by supporting the leadership with identifying, developing, engaging, retaining, and deploying individuals who are considered particularly valuable to a company
- Together with your colleagues, you will have full ownership of the global core talent-related processes like performance and engagement management, progression and succession planning, roles evaluation and grading, which altogether help us to keep a high retention level of the key team members
- Join a company of 330+ people who believe that travel makes the world a better place
- Location: Gdańsk or Kraków (hybrid mode)
- Reporting to: Head of Talent Management
- What you’ll do:
- - Lead and optimize global talent-related processes like performance and engagement management, progression and succession planning, roles evaluation and grading
- - Support team members in their progression and professional development working together with managers on designing their individual career paths
- - Design, implement, and maintain the global job rotation program
- - Raise wellbeing level by coordinating various activities and events
- - Support learning & development and diversity, equity & inclusion initiatives
- - Support global HR communication flow (emails, intranet)
- - Support headcount controlling by assuring data accuracy and providing senior managers with regular and ad-hoc reports/analyses
- - Work closely with leaders and team members from various departments, providing people-related operational support, and conducting stay and exit interviews
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Operations Specialist in Airline Operations
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 15.03.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Are you looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Airline Operations and make a difference to air travelers
- Location: Gdańsk or Kraków, we work in a hybrid mode (max. 1 days from the office)
- Please submit your application in English
- What you’ll do:
- - Process customer cases in the internal system according to company policies and procedures, acquire and check documents, and update internal databases
- - Conduct initial assessment of claims and submit them to the airlines
- - Verify the airlines responses in customers’ cases
- - Send payments reminders to airlines for the approved cases
- - Support in establishing and maintaining good relationships with airlines by looking for contacts and introducing improvements in cooperation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Operations Specialist in Airline Operations
aleja 3 Maja 9, Krowodrza, Kraków
Wygasła: 15.03.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Are you looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Airline Operations and make a difference to air travelers
- Location: Gdańsk or Kraków, we work in a hybrid mode (max. 1 days from the office)
- Please submit your application in English
- What you’ll do:
- - Process customer cases in the internal system according to company policies and procedures, acquire and check documents, and update internal databases
- - Conduct initial assessment of claims and submit them to the airlines
- - Verify the airlines responses in customers’ cases
- - Send payments reminders to airlines for the approved cases
- - Support in establishing and maintaining good relationships with airlines by looking for contacts and introducing improvements in cooperation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 15.03.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology
- What you'll do:
- - Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- - Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- - Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative
aleja 3 Maja 9, Krowodrza, Kraków
Wygasła: 15.03.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology
- What you'll do:
- - Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- - Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- - Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Operations Specialist in Airline Operations
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 11.02.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Are you looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Airline Operations and make a difference to air travelers
- Location: Gdańsk, we work in a hybrid mode (max. 1 days from the office)
- Please submit your application in English
- What you’ll do:
- - Process customer cases in the internal system according to company policies and procedures, acquire and check documents, and update internal databases
- - Conduct initial assessment of claims and submit them to the airlines
- - Verify the airlines responses in customers’ cases
- - Send payments reminders to airlines for the approved cases
- - Support in establishing and maintaining good relationships with airlines by looking for contacts and introducing improvements in cooperation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accountant
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 02.02.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Reconcile financial discrepancies by collecting and analyzing account information
- Contribute to the monthly book-closing process (bank statements booking, booking invoices, checking and booking currency differences, reconciling accounts, and booking provisions calculated by controlling)
- Provide financial information to the Head of Accounting by researching and analyzing accounting data and by preparing reports
- Take an active role in maintaining accounting systems by updating data and documents
- Cooperate with other departments to help process and find solutions to all kinds of accounting issues (invoices, VAT rate, reimbursement)
- Maintain the fixed-assets register
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Legal Process Coordinator
Aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 21.10.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Coordinate legal actions in the assigned jurisdictions and secure the capacity to handle claims in a timely manner
- Be a first-contact person, maintain a good working relationship, train and communicate with lawyers and legal assistants (both internal and external) on a daily basis
- Be responsible for the assigned jurisdictions’ operational key results (i.e. win-rate)
- Auditing legal overdue receivables, court backlogs, lost cases etc
- Controlling the budget, invoices, and money transfers related to the legal cases, verifying lawyers’ balance sheets, and arranging mutual settlements with the Finance Team
- Support internal processes improvement through giving regular feedback and recommendations regarding the legal assessment rules, document requirements, or uploading claims to cooperating lawyers
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Financial Controller
Gdańsk
Wygasła: 30.09.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- We are looking for a Junior Financial Controller with a previous experience in a Finance Department working with monthly closing and reporting. You will be part of a small but very engaged and hard-working team where you will learn while applying your already acquired skills
- This is your opportunity to become part of a company that makes a change in the travel industry. You will be part of an international and dynamic company and be able to truly make an impact in your area of expertise!
- What you’ll do:
- - Take part in the group reporting process - preparation of monthly financial reports
- - Monitor revenue recognition and cost allocations, detection of problems and anomalies
- - Support the preparation of statutory financial statements
- - Support accurate management reporting and budgeting
- - Prepare the cost of provision list
- - Liaise closely with Accounting Team to ensure timely month-end closing
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support with Swedish
Gdańsk
Wygasła: 20.08.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- What you'll do:
- - Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- - Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- - Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Quality Assurance Specialist
Gdańsk
Wygasła: 20.08.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- What you’ll do:
- - Ensure excellence in performing checks and audits
- - Work with Data Privacy and AML procedures
- - Maintain our internal knowledge base
- - Influence Operations Department procedures and products based on internal audit results — your work will have a direct impact on what we do
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support with French
Gdańsk
Wygasła: 19.08.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- What you'll do:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travelers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Financial Controller
Gdańsk
Wygasła: 12.08.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- We are looking for a Junior Financial Controller with a previous experience in a Finance Department working with monthly closing and reporting. You will be part of a small but very engaged and hard-working team where you will learn while applying your already acquired skills
- This is your opportunity to become part of a company that makes a change in the travel industry. You will be part of an international and dynamic company and be able to truly make an impact in your area of expertise!
- What you’ll do:
- - Take part in the group reporting process - preparation of monthly financial reports
- - Monitor revenue recognition and cost allocations, detection of problems and anomalies
- - Support the preparation of statutory financial statements
- - Support accurate management reporting and budgeting
- - Prepare the cost of provision list
- - Liaise closely with Accounting Team to ensure timely month-end closing
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (Dutch)
aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 18.04.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Operations Specialist in Airline Operations
aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 09.03.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Process customer cases in the internal system according to company policies and procedures, acquire and check documents, and update internal databases
- Conduct initial assessment of claims and submit them to the airlines
- Verify the airlines responses in customers’ cases
- Send payments reminders to airlines for the approved cases
- Support in establishing and maintaining good relationships with airlines by looking for contacts and introducing improvements in cooperation
- You can learn more about our team here
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Graduate Entry - Junior HR Specialist (People Operations) - Spanish Speaker
aleja Grunwaldzka 472c, Oliwa, Gdańsk
Wygasła: 18.02.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- If you love providing outstanding employee experiences; then join us as a People Operations Specialist! It’s a unique opportunity to set up and lead compensation, health & safety and compliance for our fast growing Operations in Spain. You’ll be part of our Global People Operations Team who work across Europe. You will work hand in hand with experienced professionals creating an effective, safe and fun work environment for our AirHelpers internationally
- What you’ll do:
- - Take ownership of all People Administration tasks for our employees working in Spain
- - Ensure our Operations are compliant to the regulations of the Union contract
- - Run payroll for Spain and contribute to effective payroll processing for other geographies
- - Administer Benefits for Spain and contribute towards effective administration in other geos
- - Manage international assignments
- - Contribute to Global People Projects
- - Ensure that our work environment is Healthy and Safe
- - Advise Leaders in labor compliance
- - Welcome new team members to the company and make sure that they are onboarded smoothly
- - Update employee records with new hire information or changes in employment status
- - Process employees’ queries and respond in a timely manner
- - Provide accurate reports, internally and to external partners
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (German and English)
Lower Silesia
Wygasła: 24.07.2021
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (German and English)
Kuyavia-Pomerania
Wygasła: 24.07.2021
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (German and English)
Łódź
Wygasła: 24.07.2021
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (German and English)
Lublin
Wygasła: 24.07.2021
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (German and English)
Lubusz
Wygasła: 24.07.2021
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (German and English)
Lesser Poland
Wygasła: 24.07.2021
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (German and English)
Masovian
Wygasła: 24.07.2021
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (German and English)
Opole
Wygasła: 24.07.2021
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (German and English)
Subcarpathia
Wygasła: 24.07.2021
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (German and English)
Podlaskie
Wygasła: 24.07.2021
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (German and English)
Pomeranian
Wygasła: 24.07.2021
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (German and English)
Silesian
Wygasła: 24.07.2021
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (German and English)
Świętokrzyskie
Wygasła: 24.07.2021
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (German and English)
Warmian-Mazurian
Wygasła: 24.07.2021
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (German and English)
Greater Poland
Wygasła: 24.07.2021
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Specialist in Customer Support (German and English)
West Pomeranian
Wygasła: 24.07.2021
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- Support customers at every stage of our claim handling process (assess claims, assist with queries, and provide straightforward, friendly communication via email, phone, chat, and social media channels)
- Use your legal knowledge (we provide you with relevant training) to advise and help air travellers
- Work alongside other departments to ensure a seamless customer experience
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
