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Specialist - Customer Issue Resolution
Wrocław
Ważna do: 22.04.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
End-to-End CIR (Customer Issue Resolution) Management – handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints
Ability to work and handle sensitive/confidential financial data
Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing
Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions
May provide training to new employees and other members of work groups, including customer service, on credit systems and topics. Participates in department process improvement teams
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers
“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M
The Impact You’ll Make in this Role
Work effectively and efficiently on reporting and all reporting-related topics, identify and work on improvement and automation need
As a Senior Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
Here, you will make an impact by:
• Delivering on time ad-hoc and regular reports
• Working (alone and/or within the Team(s)) on improvement and automation needs
• Understanding the SLAs and KPIs, how they are being measured and calculated and is able to monitor them. Reporting and acting accordingly in case SLAs and/or KPIs are at risk
• Identifying, reporting and working on improvements, enhancements and process changes that have a positive impact on day-to-day work and the overall collaboration
• Delivering reports and data analysis related to phone systems
As a Pricing Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
Supports review of actual price and updating pricing data in ERP system according to the company's strategy
Close cooperation with internal clients to gather requirements and respond to requests and questions
Implements process improvements to drive efficiency and maximize value realization
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers
“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M
The Impact You’ll Make in this Role
As an IT Security Threat Detection Content Engineer you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
Here, you will make an impact by:
• Developing threat detection content and analyzing relevant threat intelligence information
• Researching cross-platform threat detection capabilities and identify tools and log sources required to generate effective threat detection content
• Generating queries to hunt for threat actor TTPs. Convert queries to threat detection content
• Testing threat detection content for effectiveness
• Integrating threat detection content with case management platform
• Collaborating with: SIEM engineers and data source owners to ensure relevant log data is available for threat detection content creation; CSOC analysts on tuning or developing new threat detection content
• Working with threat detection platform vendors to keep up to date on current and up and coming capabilities in this space
• Working with leadership on work prioritization and backlog refinement
• Presenting technical status updates and summaries to leadership. Other duties as required by the STS team manage
• Serving in an on-call rotation, including evening or weekend hours
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers
The Impact You’ll Make in this Role
As an End Customer Data Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
Here, you will make an impact by:
• End customer data validation and maintenance (SAP/SalesForce )
• Maintaining the incoming requests, in order to close the end-to-end process within agreed SLA
• Close cooperation with internal clients to gather requirements and respond to requests, align with designed process/rules and fix existing issues if required
• Process improvements implementation to drive efficiency and maximize value realization
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers
“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M
The Impact You’ll Make in this Role
The IT Global Service Desk Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries, business processes and requite communications. Collaboration on a global level (follow the sun model), between Service Desk teams to provide constant service to the users
As an IT Global Service Desk Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
Here, you will make an impact by:
• Answering incoming calls / web tickets and providing technical assistance following established procedures and guidelines. Routing more advanced problems outside of established guidelines or scope to the appropriate support group
• Utilization of the Knowledge base, ensuring all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database, creation and update a knowledge articles
• Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions
• Customer service mindset and sense of urgency
• Service Scope (Monday – Friday) 6:00 AM – 7:00 PM and (Saturday – Sunday) 8:00 AM – 6:00 PM including Public Holidays
As a Customer Care with Polish and Ukrainian you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
Here, you will make an impact by:
• Customer Service in the Customer Care team
• Handling customer interactions via defined channels (case and telephone)
• Cooperate with the business on customer relationship management via Salesforce functionalities
• Responsible for completing assigned tasks within SLA targets
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers
“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M
The Impact You’ll Make in this Role
Manage the HTR Payroll and Employee Services team and full scope of Payroll and Employee Services operations for the dedicated country
As a HTR Payroll Operations Team Leader you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
Here, you will make an impact by:
• Manage the HTR Payroll Operations team and full scope of Payroll operations service for the dedicated countries
• Drive end-to-end service stabilization plan and implement improvement projects in cooperation with global teams, other GSCs and internal clients
• Develop comprehensive HTR expertise in the organization and ensure alignment between HR & Payroll processes and quality standards
• Cooperate and actively manage customer relations
• Responsibility for change management in the organization
As an Analyst in the Credit and Collections & Dispute management team you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
Here, you will make an impact by:
· Registering dispute cases in Salesforce
· Facilitating dispute cases resolution
· Preparation of reports needed for process control
· Continuous improvement of processes and Lean Six Sigma project coordination
Working (alone and/or within the Team(s)) on improvement and automation needs
Understanding the SLAs and KPIs, how they are being measured and calculated and is able to monitor them. Reporting and acting accordingly in case SLAs and/or KPIs are at risk
Identifying, reporting and working on improvements, enhancements and process changes that have a positive impact on day-to-day work and the overall collaboration
Delivering reports and data analysis related to phone systems
Customer Operations Specialist - Business Analytics
Wrocław
Wygasła: 25.11.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
Design and implement advanced analytical and data visualization solutions for Business
Create, monitor, maintain and optimize databases, data models and dashboards in Power BI
Lead assigned projects and directly work with business data, engage with external and internal stakeholders to identify, investigate and analyze data discrepancies and trends
Constantly deep dive into business data, apply automation, machine learning, best practices and newest trends in data analytics to help reinforce greater efficiencies
May be required to travel internationally if needed
Senior Analyst with German - Customer Relationship Management
Wrocław
Wygasła: 25.11.2022
full-time
umowa o pracę
full office work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
The Impact You’ll Make in this Role
CRM Senior Analyst (Customer Relationship Management) allows businesses to manage business relationships and the data and information associated with them
Senior Analyst is the first contact line for business. Service delivery provided by CRM Senior Analyst contains of processes like: Managing Provisional accounts database in Salesforce. CRM analyst process account requests received from 3M Sales representatives from business (scope includes EMEA region). The analyst manage all kind of requests in Salesforce
From person on this position high level of customer service, prioritization and team work skills will be required
Here, you will make an impact by:
1. Administrating in Salesforce for Europe region. Activities provided by our team are:
• Creating new Salesforce users
• Updating existing users
• User deactivation/ reactivation
• Creating/Managing reports/dashboards, public groups and queues
• Providing business support on Salesforce platform (including mass data loads)
• Coaching users
2. Continuous improvement of processes and Lean Six Sigma project coordination
3. Training and consulting internal customers and co-workers in order to obtain proper inputs and raise the knowledge
4. Participate in deployment of new systems including all necessary testing activities depending on process supported
5. Could take on some Team Leader responsibilities during Team Leader absence
As a Pricing Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
Supports review of actual price and updating pricing data in ERP system according to the company's strategy
Close cooperation with internal clients to gather requirements and respond to requests and questions
Implements process improvements to drive efficiency and maximize value realization
Performing HR processes in line with global directions, legal standards and country specific requirements, existing policies and procedures
Providing answers and solutions to all incoming queries from all EMEA employees
Ensuring accurate data updates in all HR system
Providing active support for employees, managers and HR departments in personnel administration processes
Conducting transactions in accordance with the procedures and regulations for the country, with the highest standards of time and quality, accordingly to agreed SLAs
Performing HR and Payroll processes in line with global directions, legal standards and country specific requirements, existing policies and procedures
Data administration and ensurance accurate data updates in all HR and Payroll systems
Providing active support for employees, managers and HR departments in personnel administration and payroll processes
Supervision over the correct settlement and planning of working time
Ensuring the accuracy of payroll calculations in timely manner
Leads VAT Compliance team and ensure timely and accurate tax return submissions to tax authorities
Responsible for all aspects of the team’s performance, day to day workload management, reporting and monitoring of operational results
Conducts and attends regular team meetings to review performance and update current progress against operational targets ensuring customer expectations are met in full
Collaborates with teams and various work groups, also APL, GPL to resolve Tier 2 level issues
Ensures compliance with regulations
Undertakes other duties and tasks that may be allocated, that are appropriate to the job
Answering incoming calls / web tickets and providing technical assistance following established procedures and guidelines. Routing more advanced problems outside of established guidelines or scope to the appropriate support group
Utilization of the Knowledge base, ensuring all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database, creation and update a knowledge articles
Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions
Customer service mindset and sense of urgency
Service Scope (Monday – Friday) 6:00 AM – 7:00 PM and (Saturday – Sunday) 8:00 AM – 6:00 PM including Public Holidays
Responsible for monitoring & execution of tasks in assigned work queue, workflow solutions or generic email mailbox & development of ad-hoc reports and analysis
Working with non-standard scenarios, complex cases and coordination of troubleshooting in case of creation & extension 3M sellable materials
Responsible for creation / maintenance of work instructions
May include project management for service transitions or process improvements (including workshop facilitation)
Responsible for team members onboarding and providing trainings (refreshments / process changes) & acting as active back up for Team Administrator or Team Leader
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers
“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M
The Impact You’ll Make in this Role
Manage the HTR Payroll and Employee Services team and full scope of Payroll and Employee Services operations for the dedicated country
As a HTR Payroll Operations Team Leader you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
Here, you will make an impact by:
• Manage the HTR Payroll Operations team and full scope of Payroll operations service for the dedicated countries
• Drive end-to-end service stabilization plan and implement improvement projects in cooperation with global teams, other GSCs and internal clients
• Develop comprehensive HTR expertise in the organization and ensure alignment between HR & Payroll processes and quality standards
• Cooperate and actively manage customer relations
• Responsibility for change management in the organization
Analyst duties include managing the queue of incoming disputes, responding to customer inquiries and processing them within a designated time frame
The analyst is also responsible for identifying possible ongoing process improvements that increase efficiency and maximize value realization
As an Analyst in the Credit and Collections & Dispute management team you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. ,
Here, you will make an impact by:
• Registering dispute cases in Salesforce
• Facilitating dispute cases resolution
• Preparation of reports needed for process control
• Continuous improvement of processes and Lean Six Sigma project coordination
Providing advanced Cyber Incident analysis, handling and response activity
Working in conjunction with Security Solutions Specialists to provide feedback and requirements on security technologies including Intrusion Detection and Prevention Systems, Firewalls and Log Analysis, SIEM, Network Behavior Analysis Tools, Antivirus, Network Packet Analyzers, Malware analysis, and Forensic tools
Creating and maintain automation scripts for incident data examination
Working with Security Solutions Specialists to identify points where incident detection or response can be further automatized, or possible scenarios where a use case is giving false positives and a need for fine tuning
Collaborating on Threat Hunting activities to evaluate and detect potential threat activity
Providing digital forensic capabilities, relevant artifact identification and collection, and initial analysis
Author Global Standard Operating Procedures and training documentation as needed
Assisting in training SOC team members; creating and building runbooks for incident response process
Leading the cybersecurity operations team in handling of daily incidents, identification of improvement opportunities, and implementation of improvement projects
Coordinating security activities locally in the Poland and amongst our global diverse cybersecurity operations team
Coordinating with various Infrastructure and Application teams globally on high or critical severity incidents
Assisting in building threat hunting and threat intelligence capabilities into our cybersecurity operations activities
Continuously reviewing the work of team members against expectations of quality, professionalism, and service level objectives and metrics
Working with local Polish team and global cybersecurity leadership team to identify quarterly and yearly goals and track progress towards completion
Providing continuous professional and personal career coaching and development guidance to direct reports
Performing quarterly and annual performance appraisal of direct reports in line with 3M’s performance appraisal program
Contributing to developing, supporting, and maintaining cybersecurity operations reports and metrics
Managing on time and quality delivery of project assignments
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers
“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M
The Impact You’ll Make in this Role
The objective of the person employed at this position is to support growth and portfolio expansion in GSC via managing assigned Transitions and projects for GSC Poland
Beside of managing project employee will be working to develop professional project management culture in GSC promoting best industry standards in this area
Scope of responsibilities: execution of assigned projects and programs especially transitions and migrations, ERP deployments (deployment support), development of GSC organization in area of project management and transitions, advocating best practices in project management
As an GSC Transition and PMO Leader you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
Here, you will make an impact by:
• Managing assigned projects from its initiation until closure ensuring sustainable outcomes
• Managing partnership with stakeholders ensuring buy in and adoption of projects deliverables and outcomes
• Actively managing risks related with assigned projects and programs
• Developing GSC employees capabilities in area of professional project management
• Ensuring required reporting as per QMS and process requirements
Cooperation:
• This position cooperates with most of the employees in Service Centers, however mainly with leaders, experts, stakeholders and on daily basis with project team
Senior Analyst with German - Customer Relationship Management
Wrocław
Wygasła: 26.10.2022
full-time
umowa o pracę
home office work
senior specialist (Senior)
Obowiązki:
The Impact You’ll Make in this Role
CRM Senior Analyst (Customer Relationship Management) allows businesses to manage business relationships and the data and information associated with them
Senior Analyst is the first contact line for business. Service delivery provided by CRM Senior Analyst contains of processes like: Managing Provisional accounts database in Salesforce. CRM analyst process account requests received from 3M Sales representatives from business (scope includes EMEA region). The analyst manage all kind of requests in Salesforce
From person on this position high level of customer service, prioritization and team work skills will be required
Here, you will make an impact by:
1. Administrating in Salesforce for Europe region. Activities provided by our team are:
• Creating new Salesforce users
• Updating existing users
• User deactivation/ reactivation
• Creating/Managing reports/dashboards, public groups and queues
• Providing business support on Salesforce platform (including mass data loads)
• Coaching users
2. Continuous improvement of processes and Lean Six Sigma project coordination
3. Training and consulting internal customers and co-workers in order to obtain proper inputs and raise the knowledge
4. Participate in deployment of new systems including all necessary testing activities depending on process supported
5. Could take on some Team Leader responsibilities during Team Leader absence
As a Phase In Phase Out Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
Here, you will make an impact by:
• New material data validation and maintenance (SAP/Vendavo/SalesForce )
• Maintaining the incoming requests , in order to close the end to end process within agreed SLA
• Close cooperation with internal clients to gather requirements and respond to requests, align with designed process/rules and fix existing issues if required
• Process improvements implementation to drive efficiency and maximize value realization
As a RTR Senior Specialist- General Ledger you will be responsible for month end closure coordination (month/year) and supervision of financial data for dedicated entities, especially quality of reconciled accounts and financial reporting. Additionally, should take active part in scope transitions and process transformation, leading improvement projects, fostering GFS compliance and conducting 3M principles
Here, you will make an impact by:
• Preparing accounting entries and performing period-end coordination (accruals calculation, GL and cc adjustments, reports sign off)
• Coordinating transitions of knowledge and activities from Local Finance to Service Centre organization
• Preparing reports, documentation and financial data for the Country Managers/tax controls/obligatory reporting
• Reviewing reconciliation of accounts for dedicated entities
• Supporting investigation and resolution of any reconciling differences on the assigned accounts
• Took part in internal and external audits with resolution of audit queries and documentation preparation for tax controls/obligatory reporting
As a Senior Team Leader you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. You will responsible for all of the operational activities within entrusted area of RTR processes and ensuring that customer service, quality and business requirements are met to the highest standards. Senior Team Leader is responsible for managing the team in terms of performance, career development and HR compliance. Senior Team Leader has supervisory/management responsibilities for key matters of employment. The employee should serve with his/her people management experience and process knowledge to other team leaders
Team Supervision
• Set clearly defined performance objectives to the team, ensure appropriate alignment with performance/quality standards defined in relevant service level agreements and ensuring customer expectations are fully met
• Deliver feedback to your employees, conduct regular meetings to review performance and update current progress against operational targets
• Support individual efforts and recognize results appropriately using 3M tools
• Manage turnover in the team (new deployments & attrition), initiate hiring and participate in recruitment process
• Ensure the proper delivery of mainly business accounting processes like indirect spending and operational expenses review, pricing analysis, gross margin review and other financial department linked processes
Service Delivery
• Be responsible for all aspects of the team’s performance, specifically focused on quality and delivery targets, set priorities for the team
• Day to day workload management within the team, monitor team’s performance against Service Level Agreements & Operational metrics and assure correct reporting
• Handle escalations, coordinate process corrective and preventive actions
• Regular interaction with respective process owners, GPLs, APLs
• Active engagement in Lean Six Sigma program, support initiatives and innovation in the workplace
Other responsibilities:
• Comply with all relevant internal rules, company policies and procedures including those relating to Health and Safety, Data Protection (GDPR), SOX controls and Global Finance Standards
• Adapting all the 3M ethic rules to daily work
• Constantly increase own qualifications and work culture
• Act as back-up for your manager and other Team Leaders
• Other tasks delegated by the superior or 3M Managemen
As a Senior Team Leader/Salesforce Admin Senior Team Leader you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
Direct supervision for assigned team members
Responsible for hiring, training, development and performance management within their respective team
Operational coordination of assigned team, prioritization of tasks and workload within the team
Responsible for process governance and driving process and system improvements
Responsible for ensuring team metrics (SLAs, KPIs) are sustained and taking corrective actions if quality or service issues arise
Point of contact for EMEA and Global Leaders
Applies 3M ethical principles and values in every day work
Person in this position is responsible for handling customer support for 3M products and services. Customer Dialog Representative processes and answers initial product enquiries via telephone, e-mail, social media channels and contact forms. The employee's main responsibilities include ensuring high quality contact with customer, complying with accepted quality and quantity standards. Person is also open to contact with internal clients (such as sales organization) and demonstrates high skills in building relations with customers
Customer support for 3M products & services
Qualification of potential new customers and forward activities and leads to the Sales Organization or trading partners
Act as central point of contact for all trade partners, private customers, end customers and internal interfaces
Responsible for monitoring work queues for new requests
Identify contacts in new companies and analyze customer needs
Support the sales and marketing functions in the development of sustainable customer relationships
Responsible for completing assigned tasks within agreed targets
Identify opportunities to improve data quality & reduce cycle time
Administrating in Salesforce for Europe region. Activities provided by our team are: creating new Salesforce users, updating existing users, user deactivation/ reactivation, creating/managing reports/dashboards, public groups and queues, providing business support on Salesforce platform (including mass data loads), coaching users
Continuous improvement of processes and Lean Six Sigma project coordination
Training and consulting internal customers and co-workers in order to obtain proper inputs and raise the knowledge
Participate in deployment of new systems including all necessary testing activities depending on process supported
Could take on some Team Leader responsibilities during Team Leader absence
Responsible for monitoring work queues and errors in SAP, register cases in relevant systems and work with them until resolution
Perform analysis of different Electronic Data Interchange messages and standards and associated SAP integration points and solve issues
Develop expertise on processes (includes performing of mapping changes and implement new customer connection with 3M SAP via EDI and tasks related to this)
Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements
Train/consult internal customer in order to obtain proper inputs
Provide reports to assigned business team to enable end-to-end process visibility
Administrating in Salesforce for Europe region. Activities provided by our team are: creating new Salesforce users, updating existing users, user deactivation/ reactivation, creating/managing reports/dashboards, public groups and queues, providing business support on Salesforce platform (including mass data loads), coaching users
Continuous improvement of processes and Lean Six Sigma project coordination
Training and consulting internal customers and co-workers in order to obtain proper inputs and raise the knowledge
Participate in deployment of new systems including all necessary testing activities depending on process supported
Could take on some Team Leader responsibilities during Team Leader absence
Responsible for monitoring respective CDM work queues for new requests. Issue resolution, respecting the cycle time, leveraging workload within a team to meet Service Level Agreements (SLA). Managing all kind of CDM requests, which are:
• Creating new account in SAP: sold-to, ship-to, bill-to etc
• Maintenance customer accounts
• Handle all Customer Data Management Cases
• Check legal requirements and assure approvement processes are followed
• Understanding downstream processes and assess the request on possible impact
• Process the case according to Global MDM standards
• Apply the outcome of project work (eg supporting Data quality projects)
• Identify opportunities to improve data quality and reduce tasks cycle time
Accurate translation of documents, assets, subtitles for videos and e-mails in French, Italian with English being the source language, making sure to maintain the original meaning, format and 3M tone
Adapting a message from one language to another, while maintaining its intent, style, tone, and context. A successfully transcreated message evokes the same emotions and carries the same implications in the target language as it does in the source language
Providing visibility to Global teams about translation status, updating the projects in the Global tools and SharePoint
Providing administrative and operative support to the Global Brand and Communications team (reporting, etc.)
Bringing to the team continuous best practices and detailed oriented reviews
Leading the cybersecurity operations team in handling of daily incidents, identification of improvement opportunities, and implementation of improvement projects
Coordinating security activities locally in the Poland and amongst our global diverse cybersecurity operations team
Coordinating with various Infrastructure and Application teams globally on high or critical severity incidents
Assisting in building threat hunting and threat intelligence capabilities into our cybersecurity operations activities
Continuously reviewing the work of team members against expectations of quality, professionalism, and service level objectives and metrics
Working with local Polish team and global cybersecurity leadership team to identify quarterly and yearly goals and track progress towards completion
Providing continuous professional and personal career coaching and development guidance to direct reports
Performing quarterly and annual performance appraisal of direct reports in line with 3M’s performance appraisal program
Contributing to developing, supporting, and maintaining cybersecurity operations reports and metrics
Managing on time and quality delivery of project assignments
Providing advanced Cyber Incident analysis, handling and response activity
Working in conjunction with Security Solutions Specialists to provide feedback and requirements on security technologies including Intrusion Detection and Prevention Systems, Firewalls and Log Analysis, SIEM, Network Behavior Analysis Tools, Antivirus, Network Packet Analyzers, Malware analysis, and Forensic tools
Creating and maintain automation scripts for incident data examination
Working with Security Solutions Specialists to identify points where incident detection or response can be further automatized, or possible scenarios where a use case is giving false positives and a need for fine tuning
Collaborating on Threat Hunting activities to evaluate and detect potential threat activity
Providing digital forensic capabilities, relevant artifact identification and collection, and initial analysis
Author Global Standard Operating Procedures and training documentation as needed
Assisting in training SOC team members; creating and building runbooks for incident response process
Performing HR and Payroll processes in line with global directions, legal standards and country specific requirements, existing policies and procedures
Data administration and ensurance accurate data updates in all HR and Payroll systems
Providing active support for employees, managers and HR departments in personnel administration and payroll processes
Supervision over the correct settlement and planning of working time
Ensuring the accuracy of payroll calculations in timely manner
As a Senior Team Leader you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. You will responsible for all of the operational activities within entrusted area of RTR processes and ensuring that customer service, quality and business requirements are met to the highest standards
Senior Team Leader is responsible for managing the team in terms of performance, career development and HR compliance. Senior Team Leader has supervisory/management responsibilities for key matters of employment. The employee should serve with his/her people management experience and process knowledge to other team leaders
Team Supervision
• Set clearly defined performance objectives to the team, ensure appropriate alignment with performance/quality standards defined in relevant service level agreements and ensuring customer expectations are fully met
• Deliver feedback to your employees, conduct regular meetings to review performance and update current progress against operational targets
• Support individual efforts and recognize results appropriately using 3M tools
• Manage turnover in the team (new deployments & attrition), initiate hiring and participate in recruitment process
• Ensure the proper delivery of mainly business accounting processes like indirect spending and operational expenses review, pricing analysis, gross margin review and other financial department linked processes
Service Delivery
• Be responsible for all aspects of the team’s performance, specifically focused on quality and delivery targets, set priorities for the team
• Day to day workload management within the team, monitor team’s performance against Service Level Agreements & Operational metrics and assure correct reporting
• Handle escalations, coordinate process corrective and preventive actions
• Regular interaction with respective process owners, GPLs, APLs
• Active engagement in Lean Six Sigma program, support initiatives and innovation in the workplace
Other responsibilities:
• Comply with all relevant internal rules, company policies and procedures including those relating to Health and Safety, Data Protection (GDPR), SOX controls and Global Finance Standards
• Adapting all the 3M ethic rules to daily work
• Constantly increase own qualifications and work culture
• Act as back-up for your manager and other Team Leaders
• Other tasks delegated by the superior or 3M Management
As a Pricing Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
Supports review of actual price and updating pricing data in ERP system according to the company's strategy
Close cooperation with internal clients to gather requirements and respond to requests and questions
Implements process improvements to drive efficiency and maximize value realization
Delivering Payroll Services according to country regulations and labor law for United Arab Emirates, Kuwait, Qatar, Egypt, Lebanon, Finland, Estonia, Latvia, and Lithuania
Staying abreast of laws and regulations and enforcing the processes aligned with these regulations related to payroll and ensuring alignment with Global payroll strategy expectations Analyzing and resolving inquiries from employees as they relate to payroll
Maintaining high quality of data in the HR/Payroll systems
Managing reporting tasks for internal and external government systems
Providing time and absence support and resolution
Administering other benefit plans related to payroll
Calculating termination package
Collaborating closely with HR teams for other payroll relevant tasks
Identifying opportunities, making process improvement recommendations and implementing changes
CO Senior Analyst – Electronic Data Interchange (remote)
Wrocław
Wygasła: 19.08.2022
full-time
umowa o pracę
home office work, hybrid work
senior specialist (Senior)
Obowiązki:
Responsible for monitoring work queues and errors in SAP, register cases in relevant systems and work with them until resolution
Perform analysis of different Electronic Data Interchange messages and standards and associated SAP integration points and solve issues
Develop expertise on processes (includes performing of mapping changes and implement new customer connection with 3M SAP via EDI and tasks related to this)
Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements
Train/consult internal customer in order to obtain proper inputs
Provide reports to assigned business team to enable end-to-end process visibilit
Senior Analyst – Customer Service Areo&Auto with French/German (remote)
Wrocław
Wygasła: 14.08.2022
full-time
umowa o pracę
home office work, hybrid work
senior specialist (Senior)
Obowiązki:
To provide service and support through utilizing Salesforce, SAP & customer specific portals to manage the end to end order flow, including order entry and worklist management. Ensuring all transactions always meet the required compliance standards and defined Service Level Agreements
Accountable for OTC missed OTIF, investigations & corrective actions To maintain critical customer specifications, where applicable, customer master data & part numbers within SAP
To proactively notify customers of any issues with transmitting or entering their order due to pricing, Certs, MOQ issues or any other issues identified. To collaborate with all internal stakeholders to ensure customer orders flow and any queries are resolved in a timely manner following process
To take ownership, trouble shoot and resolve any line stop or Aircraft on Ground situations, liaising with all stakeholders during investigation and at resolution. Order & LOOP trend analysis – identifying customer order trends and opportunities for improvements
Prepare and provide reports to assigned business team to enable end-to-end process visibility
Developing software solutions by understanding information needs of the Medical Solutions Division business
Advocating and enhancing the Agile software development lifecycle
Determining operational feasibility of solution designs by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
Determining and designing system specifications, standards, and programming
Conducting systems analysis and recommending changes in policies and procedures
Studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
Collecting, analyzing, and summarizing development and service issues
Accomplishes engineering and organization mission by completing related results as needed
May manage small team of software engineers by providing advice, coaching, mentoring, and assisting to resolve complex technical or design issues
Developing software solutions by understanding information needs of the Medical Solutions Division business
Advocating and enhancing the Agile software development lifecycle
Determining operational feasibility of solution designs by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
Determining and designing system specifications, standards, and programming
Conducting systems analysis and recommending changes in policies and procedures
Studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
Collecting, analyzing, and summarizing development and service issues
Accomplishes engineering and organization mission by completing related results as needed
May manage small team of software engineers by providing advice, coaching, mentoring, and assisting to resolve complex technical or design issues
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers
“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M
The Impact You’ll Make in this Role
Supporting countries in Central Europe Region (Germany, Austria, Switzerland) as well remaining EMEA countries in terms of HR processes and administration
As an HR Admin with German you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world
Here, you will make an impact by:
OPERATIONAL WORK
Providing support for Clients (3M employees, managers, and local HR Services teams) in personnel administration processes by:
- performing back-office HR activities in terms of employee’s life cycle at 3M, for instance: pre-employment activities, processing hire, data changes during employment at 3M, termination activities, including documents preparation
COLLABORATION WITH CLIENTS
- Partnering with Clients by providing them with the answers to their queries as collaboration in improving processes by recommending solutions and attending weekly calls with local HR Services Team
PROCESS EXCELLENCE AND CONTINOUS IMPROVEMENTS
- Proactive identifying areas to improve communications, processes, efficiency of service and implementing changes as well as keeping process documentation (SOP, Work Instructions) up to date
PERFORMANCE:
- Working in line with global directions, legal standards and country specific requirements, existing policies, and procedures in a timely and accurate manner
Continuous work on meeting Client’s expectations and/to maintain Client’s satisfaction
OTHER:
- Performing diligently duties according to 3M Code of Conduct, agreed SLA, quality level and all duties appointed by Leadership Team
Responsibility for managing break/fix and support cases for our Cybersecurity technologies. This requires a high-level understanding of how many technologies work together including: Active Directory, DNS, DHCP, Single Sign-on, Group Policy, RADIUS, Secure Web Gateway, PKI, etc
Supporting Active Directory, SSO, and MFA infrastructure and configurations
Processing Certificate Requests
Monitoring and responding to automated alerts and metrics
Managing reporting of service level metrics
Other duties as required by the STS team manage
Serving in an on-call rotation, including evening or weekend hours
Understanding, working on and modifying in needed reports derived from set systems
Delivering on time ad-hoc and regular reports
Identifying potential improvement needs
Working (alone and/or within the Team(s)) on improvement and automation needs
Identifying escalation trends and opportunities for process change and/or new solutions or automations
Investigating and resolving problems and provides solutions which may involve a network of resources
Providing support and solutions to the Team and Supervisor
Identifying process gaps and working on them in order to streamline them
Understanding the SLAs and KPIs, how they are being measured and calculated and is able to monitor them. Reporting and acting accordingly in case SLAs and/or KPIs are at risk
Achieving quality and volume targets and maintains customer satisfaction
Updating knowledge on regular basis
Performing duties according to 3M Code of Conduct
Performing diligently all additional duties appointed by Supervisor
Identifying, reporting and working on improvements, enhancements and process changes that have a positive impact on day-to-day work and the overall collaboration
Delivering reports and data analysis related to phone systems
Taking ownership and resolving actions in case of phone system issues
Supporting EMEA Organization for reporting related to Performance Management process
Performing HR processes in line with global directions, legal standards and country specific requirements, existing policies and procedures
Provides answers and solutions to all incoming queries from all EMEA employees
Follows up all the escalated queries and provides correct information back to the employee
Achieves quality and volume targets and maintains customer satisfaction
Ensuring accurate data updates in all HR system
Providing active support for employees, managers and HR departments in personnel administration processes
Conducting transactions in accordance with the procedures and regulations for the country, with the highest standards of time and quality, accordingly to agreed SLAs
Provides answers, solutions and recommendations for inquires related to HR processes/procedures
Partnering with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors
Participating in identifying areas to improve communications/processes and efficiency of operations and implementing changes
Performing duties according to 3M Code of Conduct
Performing diligently all additional duties appointed by Supervisor
Responsible for monitoring work queues and errors in SAP, register cases in relevant systems and work with them until resolution
Perform analysis of different Electronic Data Interchange messages and standards and associated SAP integration points and solve issues
Develop expertise on processes (includes performing of mapping changes and implement new customer connection with 3M SAP via EDI and tasks related to this)
Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements
Train/consult internal customer in order to obtain proper inputs
Provide reports to assigned business team to enable end-to-end process visibilit
Senior Analyst – Customer Service Areo&Auto with French/German
Wrocław
Wygasła: 15.07.2022
full-time
umowa o pracę
senior specialist (Senior)
Obowiązki:
To provide service and support through utilizing Salesforce, SAP & customer specific portals to manage the end to end order flow, including order entry and worklist management. Ensuring all transactions always meet the required compliance standards and defined Service Level Agreements
Accountable for OTC missed OTIF, investigations & corrective actions To maintain critical customer specifications, where applicable, customer master data & part numbers within SAP
To proactively notify customers of any issues with transmitting or entering their order due to pricing, Certs, MOQ issues or any other issues identified. To collaborate with all internal stakeholders to ensure customer orders flow and any queries are resolved in a timely manner following process
To take ownership, trouble shoot and resolve any line stop or Aircraft on Ground situations, liaising with all stakeholders during investigation and at resolution. Order & LOOP trend analysis – identifying customer order trends and opportunities for improvements
Prepare and provide reports to assigned business team to enable end-to-end process visibility
As a Design Operations Team Leader, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will be responsible for the coordination of design team operations activities within Labeling and Packaging Graphics processes in EMEA region for all Business Groups and will make an impact by:
- Execution of artwork for projects simple to complex (packaging design creation/update, on demand labels creation/update)
- Driving artwork consistency and design content accuracy within the guidelines of the brand
- Collaborating across many functions/disciplines within 3M (marketing, manufacturing, legal, etc.) and with external production agencies
- Adapting and working well with defined approaches, systems and processes while driving continuous improvement to improve operational efficiency
Building and maintaining relationships with key internal and external agency partners
- Monitoring, reporting and communicating of results
- Maintaining and improvement of Transition Methodology used by GSC
- Development of GSC organization in area of project management and transitions
Duties and responsibilities:
On daily work the employee spends most of the time managing Transitions and projects, which are assigned by direct supervisor according to the priorities in Service Center (Roadmap)
The incumbent prepares project to be initiated obtaining all approvals, builds a team and initiates the project, following methodologies used in 3M Service Center
- After the initiation, employee constructs project management plan which enables progression towards project execution
- Project plan contains risk and stakeholders management plans, supported by communication plan, monitoring and controlling of progress with the usage of existing tools and technologies. It is well taken if an employee proposes improvements and innovative solutions which effect in quality or speed improvements in project management
- The plan is prepared by Transition and PMO Leader with close cooperation to the team, clients and business partners
- Transition Leader might work under time pressure, having limited data available, what results in a need of agility and flexible approach
- After planning phase employee moves to execution, continuously monitoring, controlling and reporting progress
- Active risk management is required to improve quality of delivered final solution (product) and enabling the team for smooth progression with given project
- Active „hands-on” support is needed to ensure appearing issues are being solved and stakeholders and leaders support is gained through workshops, brainstorming sessions or discussions with different sized and diverse audience
- Most of the discussions are handled in English, some of them might be conducted in Polish or Spanish. English is a primary language to fully completed given responsibilities
- Approaching project closure, employee covers series of readiness tests, checking quality of delivered solution and documenting final 3M company readiness to start the service. This stage is handled during official closing session where all required approvals should be obtained by an employee
- After this phase an employee communicates closure of the project to the right audience and start stabilization period, where controls of delivered solution are executed. At this stage an employee supports organization to stabilize implemented solution, serves with knowledge and experience in area of initial improvements often removing early stage gaps or issues
- Beside of Transitions and other projects management an employee is responsible for promotion and development of Transitions/ program and portfolios management knowledge to promote best practices in PM. This is delivered by giving training sessions, workshops or individual consultations
- This is why the task and duty of an employee is continuous individual development in area of project management to increase competencies as per recent practices in industry
- Every day employee is an active member of Change Delivery Team and contributes in order to complete team goals, supporting employees in given responsibilities, acting as an SME
Cooperation:
- This position cooperates with most of the employees in Service Center, however mainly with leaders, experts, stakeholders and on daily basis with project team
Responsible for monitoring work queues for new requests
Responsible for completing assigned tasks within SLA targets
Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets
Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements
Responsible for reporting activities and SOX control
Train/consult internal customer to obtain proper inputs
Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays
Provide reports to assigned business team to enable end-to-end process visibility
Identify opportunities to improve data quality & reduce cycle time
May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues
May include training and deployment support pre and/or post go-live
Responsible for escalation of issues if needed
Could take on or assist with more specialist activities
Continuous improvement of processes and Lean Six Sigma project coordination
Positively contributes to and supports team efforts and objectives
Responsible for monitoring work queues for new requests
Responsible for completing assigned tasks within SLA targets
Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets
Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements
Responsible for reporting activities and SOX control
Train/consult internal customer to obtain proper inputs
Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays
Provide reports to assigned business team to enable end-to-end process visibility
Identify opportunities to improve data quality & reduce cycle time
May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues
May include training and deployment support pre and/or post go-live
Responsible for escalation of issues if needed
Could take on or assist with more specialist activities
Continuous improvement of processes and Lean Six Sigma project coordination
Positively contributes to and supports team efforts and objectives
Responsible for monitoring work queues for new requests
Responsible for completing assigned tasks within SLA targets
Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets
Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements
Responsible for reporting activities and SOX control
Train/consult internal customer to obtain proper inputs
Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays
Provide reports to assigned business team to enable end-to-end process visibility
Identify opportunities to improve data quality & reduce cycle time
May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues
May include training and deployment support pre and/or post go-live
Responsible for escalation of issues if needed
Could take on or assist with more specialist activities
Continuous improvement of processes and Lean Six Sigma project coordination
Positively contributes to and supports team efforts and objectives
Participating in Month End Close activities with focus on operating expenses and gross margin analysis as part of P&L review
Driving and performing revenue and costs accruals / deferrals and price effect analysis
Support Business Finance organization by providing narratives to monthly results on a division or business group level, including creation of business cases
Providing insights of business financial performance through accurate and timely reporting
Cooperation with other finance and non-finance departments in order to deliver relevant management information
Supporting at least one business group on regional level (i.e. two business groups or one business group and multiple divisions), through delivery of effective management information
Single Point of Contact (SPOC) for regional business controllers for any queries impacting business financial results
Demonstrate solid knowledge in finance area relevant to business accounting processes
Active participation in improvement initiatives as per LSS methodology
Balance Sheet accounts reconciliation - preparation and review
Performing ad hoc tasks and reporting related to business accounting requested by functional or line supervisor
Develop expertise on processes and on data governance
May be required to travel internationally if required
Responsible for monitoring work queues for new Marketing Automation Campaigns requests
Responsible for completing assigned Marketing Automation Campaigns within SLA targets
Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements
Train/consult internal customer in order to obtain proper inputs and deliver outputs accordingly
Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays
Provide reports to assigned business team to enable end-to-end process visibility
Identify opportunities to improve data quality & reduce cycle time
May include coordination of various activities relevant for particular processes, including responding to general business and process related questions or issues
Responsible for escalation of issues if needed
Could take on or assist with more specialist activities
Continuous improvement of processes and Lean Six Sigma project coordination
Positively contributes to and supports team efforts and objectives
Act according to 3M regulation and policies
Could take on some Team Leader responsibilities during Team Leader absence
Other tasks assigned by Team Leader or Team Administrator
Responsible for monitoring work queues and errors in SAP, register cases in relevant systems and work with them until resolution
Perform analysis of different EDI messages and standards and associated SAP integration points and solve issues
Develop expertise on processes (may include performing of mapping changes and implement new customer connection with 3M SAP via EDI and tasks related to this)
Responsible for completing assigned tasks within SLA targets
Responsible for monitoring work queues for new requests
Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements Train/consult internal customer in order to obtain proper inputs
Provide reports to assigned business team to enable end-to-end process visibility
May include coordination of various activities relevant for particular processes, including responding to general business and process related questions or issues
Responsible for escalation of issues if needed
May include training and deployment support pre and/or post go-live, including all necessary testing activities depending on process supported
Could take on or assist with some specialist activities
Responsible for taking on more complex transactions, processes, and/or providing training and support
May be required to travel internationally if needed Identify opportunities to improve data quality & reduce cycle time, to improve process, and/or systems Lean Six Sigma project coordination
Could take on some Team Leader responsibilities during Team Leader absence
Processing of the discrepancies between invoice and order (incl. GRIR)
Close cooperation with EMEA Strategic Sourcing & Packaging Solutions Organization including responding to queries, preparing necessary analysis, coordinating tasks and various activities requested by organization
3M Talent Academy Internship Program: STP (AP, Scanning)
Wrocław
Wygasła: 22.06.2022
full-time
umowa zlecenie
trainee
Obowiązki:
Invent your career by joining 3M Service Center EMEA this summer
If you want to grow through collaborative work environment and build a meaningful experience with great support from your team members and leader, join 3M Talent Academy, start your professional career path in 3M Global Service Center in Wrocław and create your story with us
Goal of the position:
- Uploading and verifying documents into the system according to country regulation
- Comprehensive customer service
- Close cooperation with EMEA Strategic Sourcing & Packaging Solutions Organization including responding to queries; preparing necessary analysis; coordinating tasks and various activities requested by organization
What will you be doing? (AP Intern)
- Verification and posting off the invoices and credit notes and payment data in the VIM and SAP program according to the Global Process and SOX controls within agreed SLAs
- Maintaining a good relationship with customers through the efficient and comprehensive answering questions and proactively addressing issues
- Effective cooperation with the team, supervisors, other departments of the company and Business Partners
- Reporting changes and addressing potential improvements in processes to Team Leader / Manager / Department Manager
- Continuous improvement of quality of duties in accordance with received trainings
- Active participation in trainings
- Adapting all 3M ethic rules to daily work
What will you be doing? (Scanning Intern)
- Scanning and archiving of all incoming documents according to the Global Process and country specific requirements within agreed SLAs
- Processing documents in VIM in different queues according to process instructions
- Effective cooperation with the team, supervisors, other departments of the company and Business Partners
3M Talent Academy Internship Program: Record To Report
Wrocław
Wygasła: 22.06.2022
full-time
umowa zlecenie
trainee
Obowiązki:
Invent your career by joining 3M Service Center EMEA this summer
If you want to grow through collaborative work environment and build a meaningful experience with great support from your team members and leader, join 3M Talent Academy, start your professional career path in 3M Global Service Center in Wrocław and create your story with us
Goal of the position:
We offer the possibility to gain experience in accounting and controlling areas by supporting the Team in regular and standard monthly activities. Candidate will also have a chance to develop knowledge on various accounting systems or reporting tools such SAP, BlackLine, BCP or PowerBI
What will you be doing?
- Participation in Month End Close activities
- Participation in reconciliation process
- Performing necessary bookings, if needed
- Participation in regular review of indirect spend
- Support RTR Teams in regular activities and tasks
- Performing ad hoc tasks and reporting activities upon Team Supervisors’ requests
3M Talent Academy Internship Program: STP – Vendor Master
Wrocław
Wygasła: 22.06.2022
full-time
umowa zlecenie
trainee
Obowiązki:
Invent your career by joining 3M Service Center EMEA this summer
If you want to grow through collaborative work environment and build a meaningful experience with great support from your team members and leader, join 3M Talent Academy, start your professional career path in 3M Global Service Center in Wrocław and create your story with us
Goal of the position:
STP Associate- Vendor Master is responsible for the conscientious performance of all the given duties
Tasks include:
- Vendor master data set up and maintenance in SAP
- Addressing and preventing issues related to master data set up
What will you be doing?
- Vendor master data in collection, setup, reviewing, and/or maintenance, including consultation on strategies to speed data collection and improve data quality or responsible to triage and/or resolve master data issues in a timely and accurate method according to Service Level Agreements
- Maintain work queues for new requests (i.e. tickets, vendor create/extend, cleansing, replacement, etc.)
- Coordination of respective queue or issue resolution within own area of responsibility/ back up- leveraging global Source To Pay and Master Data Global Operations guidelines
- Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets
- Identification of opportunities to improve data quality & reduce cycle time
- Close cooperation with Master Data team and proactive back up within VCT Team
- Ensure application of global master data and business specific governance is followed
- Verify the existing vendors in terms of their commodities and check if the new vendor creation is necessary and/or if the new vendor can be assigned to perform the business on alternative solutions
- STP end to end process knowledge application in day to day job
3M Talent Academy Internship Program: IT - SAP Basis
Wrocław
Wygasła: 22.06.2022
full-time
umowa zlecenie
trainee
Obowiązki:
Invent your career by joining 3M Service Center EMEA this summer
If you want to grow through collaborative work environment and build a meaningful experience with great support from your team members and leader, join 3M Talent Academy, start your professional career path in 3M Global Service Center in Wrocław and create your story with us
What will you be doing?
- Support of day-to-day operations of SAP systems, related operating system, database and interfaces
- Monitor and maintain operational readiness of the enterprise applications and work as part of the global 24/7 organization
- Ensure requirements are being met in accordance with corporate compliance and agreed Service Level Agreement (SLA)
- Change the SAP environment according to current needs
- Update procedures, operation instructions, and any other documentation impacted by system changes
- Follows communication and escalation protocols to ensure timely analysis, resolution and follow-up of issues, leading to continuous improvement
- Collaborate as needed with other SAP support team members
- All GSC related tasks (presentations, participation in meetings and any other tasks requested by Operational Supervisor or IT Operations Manager)
3M Talent Academy Internship Program: IT - Service desk
Wrocław
Wygasła: 22.06.2022
full-time
umowa zlecenie
trainee
Obowiązki:
Invent your career by joining 3M Service Center EMEA this summer
If you want to grow through collaborative work environment and build a meaningful experience with great support from your team members and leader, join 3M Talent Academy, start your professional career path in 3M Global Service Center in Wrocław and create your story with us
What will you be doing?
- User support in solving IT problems, hardware and software support (first line of support)
- Technical support via telephone, e-mail, irregularity management system, Webforms
- Installation of software on users' computers
- Cooperation with other IT teams
- Reporting tickets in the ITSM system
Who is welcomed to apply?
- Students (final years) and recent graduates - languages or IT faculty will be an advantage
3M Talent Academy Internship Program: Intercompany
Wrocław
Wygasła: 22.06.2022
full-time
umowa zlecenie
trainee
Obowiązki:
Invent your career by joining 3M Service Center EMEA this summer
If you want to grow through collaborative work environment and build a meaningful experience with great support from your team members and leader, join 3M Talent Academy, start your professional career path in 3M Global Service Center in Wrocław and create your story with us
Goal of the position
- Being support for Analyst and assigned Team for monitoring, performing analysis and maintenance of transactional data in order to ensure consistency in Purchase Orders, Stock Transfer Orders and Sales Orders for Intra/Intercompany according to Service Level Agreements
- Being support for Analyst and assigned Team to resolve cases from customer service representative teams and deliver the requested information/make the proper action to solve issues according to Service Level Agreements
What will you be doing?
- Support Analyst and assigned Team in monitoring, performing analysis and maintenance of transactional data in order to ensure consistency in Purchase Orders, Stock Transfer Orders and Sales Orders for Intra/Intercompany area
- Support Analyst and assigned Team in Salesforce cases for order status enquiries from Customer Service / Business Logistic Services Organizations across EMEA
- Support Analyst and assigned Team in completing assigned tasks within SLA targets (i.e. ticket resolution, cases resolution, conversion issue resolution, PO Monitoring, etc.)
- Support Analyst and assigned Team in proactive problem identification and resolution
- Support Analyst and assigned Team Provide in investigate, troubleshoot issues identified with connection to various international contacts
Invent your career by joining 3M Service Center EMEA this summer
If you want to grow through collaborative work environment and build a meaningful experience with great support from your team members and leader, join 3M Talent Academy, start your professional career path in 3M Global Service Center in Wrocław and create your story with us
Goal of the position:
STP Associate - Category Buyer is responsible for the conscientious performance of duties
Tasks include:
- Creating and updating source data (PIR/SL)
- Order support (PR/PO/POA)
- Processing of shopping carts (Shopping Carts)
- Processing of the discrepancies between invoice and order (incl. GRIR)
- Cooperation with EMEA Strategic Sourcing & Packaging Solutions Organization including responding to queries, preparing necessary analysis, coordinating tasks and various activities requested by organization
What will you be doing?
- Maintaining good relationships with customers through efficient and comprehensive answering questions and proactively addressing issues
- Interoperability and effective cooperation with the team, supervisors, other departments of the company and Business Partners
- Effective cooperation with EMEA Strategic Sourcing & Packaging Solutions Organization (Category and Sub- Category Leads and other stakeholders)
- Achievement of all established goals both individual as well as whole department ones in accordance with operational metrics
- Continuous improvement of quality of performed duties in accordance with received trainings
- Compliance with the established order, procedures, and time, in accordance with work rules
- Demonstrating initiative and innovation at the workplace