Ocena ogólna pracodawcy
PLANET SHARED SERVICES CENTRE sp. z o.o.
WARSZAWA, UL. DOMANIEWSKA 39
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Rekrutacje prowadzone przez firmę:
Wszystkie (58)
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Archiwalne ( 58 )
Operation Manager
Warszawa
Wygasła: 05.01.2024
full-time
umowa o pracę
hybrid work
manager / supervisor
Obowiązki:
- Enhancement and execution of process enhancement strategies and implementation of the following: Knowledge / Training; Quality / Complaints; Productivity / Process / Procedures; Reporting / SLA
- Support in establishing the suitable sales/operations roles and responsibilities and execution of it
- Establishing standards of process performance monitoring
- Elimination of waste from the Onboarding processes, replacement of its components with more effective alternatives
- Collaborating with other stakeholders to enhance Product and Process, especially with Sales and Technology Teams
- Managing staff to achieve desired process performance and productivity
- Training, mentoring, and guiding others in new processes being created
- Establishing standards of company performance for PAN European teams for both an exceptional Staff and Customer experience
- Providing Monthly Management Information on process performance with recommendations and insights, followed by an execution of selected initiatives
- Delivering on Company Strategic objectives with an emphasis on speed an excellence
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative (with German)
Warszawa
Wygasła: 07.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Strive for first contact resolution when dealing with all customers on a day-to-day basis and ensure all queries are being resolved within agreed Service Levels
- Provide related reporting on an ongoing and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a resolution. Provide general administrative support as requested by our customers
- Liaise regularly with Customer Support Manager and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows. To meet business needs, this role might also include other administrative tasks
- Cooperate with other departments/Planet Group companies to ensure the processes are aligned
- Participate in the Company’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative (with Italian)
Warszawa
Wygasła: 18.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Query Resolution: Strive for first contact resolution when dealing with all customers on a day-to-day basis and ensure all queries are being resolved within agreed Service Levels
- Administration: Provide related reporting on an ongoing and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a resolution. Provide general administrative support as requested by our customers
- Accountability: Liaise regularly with Customer Support Manager and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows. To meet business needs, this role might also include other administrative tasks
- Processes: Cooperate with other departments/Planet Group companies to ensure the processes are aligned
- Performance Management: Participate in the Company’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Partner Reconciliation Specialist
Warszawa
Wygasła: 09.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Assist with portfolio monitoring for transaction processing issues and perform analysis of transaction behavior, researching anomalies and escalating to management
- Perform daily reconciliations of transaction activity and exceptions, resolve outages, and communicate with technical teams and clients
- Create, execute, and analyze reports for business-impacting issues, technical incidents, and improvement actions. Collaborate with global Technical and Operations teams
- Create reports as required by business partners, banks, and card schemes
- Analyze and enhance reporting and tracking databases, both in Excel and Microsoft Teams
- Analyze Card Scheme Interchange and Fee bulletins from Visa, MasterCard, Discover, Diners, Union Pay International, JCB, and American Express
- Help validate technical enhancements on various system platforms and applications
- Create procedures, and assist with both internal training and client training
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Payments Onboarding Specialist
Warszawa
Wygasła: 03.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Run all aspects of merchant onboarding, across a number of IT platforms, internal departments and external partners merchants are onboarded in a timely manner
- Provide excellent customer service, by responding quickly to customer queries with accurate information, in line with established SLA’s
- Resolve issues/queries by interacting and communicating with other colleagues/ departments
- Adapt to a fast moving environment in a proactive and team focused manner
- Provide accurate, valid and complete information
- Create tickets from contracts and other source materials for the enablement team to action
- Follow up, analyze and report the status of the installed solutions
- Follow communication procedures, guidelines and policies
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. Procesowania Dokumentów
Warszawa
Wygasła: 15.06.2023
pełny etat
umowa o pracę
praca stacjonarna
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- Segregowanie oraz przygotowywanie dokumentów do procesowania
- Procesowanie dokumentów w systemach komputerowych
- Kontrola danych jakościowych wprowadzonych dokumentów
- Walidacja i archiwizacja dokumentów
od 4500 do 4500 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. Rozliczeń (z językiem angielskim)
Warszawa
Wygasła: 10.06.2023
pełny etat
umowa o pracę
praca hybrydowa
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- Kompleksowe rozliczanie płatności
- Kontrola jakości płatności, obsługa zwrotów podatku i raportowanie
- Rozwiązywanie problemów i odpowiadanie na zapytania klienta dbając o przestrzeganie obowiązujących norm i terminów
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Sales Support (with German)
Warszawa
Wygasła: 08.06.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Strive for first contact resolution when dealing with all merchants and other callers on a day-to-day basis
- Resolving queries to a level of resolution acceptable by the agreed service levels, as provided by the Merchant Support Manager
- Provide related reporting on an on-going and ad hoc basis, if required
- Liaise regularly with Merchant Support Manager and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Solutions Expert
Warszawa
Wygasła: 17.05.2023
full-time
umowa o pracę
hybrid work
expert
Obowiązki:
- Developing tool to support establishing process enhancement strategies and implementation of the following
- Knowledge / Training
- Quality / Complaints
- Productivity and automations
- Reporting / SLA
- Participation in establishing standards of process performance monitoring and its execution from management information perspective
- Application of reporting tools to examine the applicability of changes to the process
- Elimination of waste from the Chargeback and Exceptions processes, replacement of its components with more effective alternatives, especially from toolkit perspective and automation of repetitive sections of the process
- Collaborating with other stakeholders to enhance Product and Process, especially with Finance and Technology Teams
- Providing data and tools if required to achieve desired process changes
- Training, mentoring, and guiding others with respect to MI and data being created
- Establishing standards of operations performance reporting for PAN European teams for both an exceptional Staff and Customer experience
- Providing Monthly Management Information on process performance with recommendations and insights, followed by an execution of selected initiatives
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. Procesowania Dokumentów
Warszawa
Wygasła: 23.04.2023
pełny etat
umowa o pracę
praca stacjonarna
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- Segregowanie oraz przygotowywanie dokumentów do procesowania
- Procesowanie dokumentów w systemach komputerowych
- Kontrola danych jakościowych wprowadzonych dokumentów
- Walidacja i archiwizacja dokumentów
od 4500 do 4500 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Gateway Onboarding Specialist (with German)
Warszawa
Wygasła: 08.04.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Fully enable and configure any Planet products and solutions
- Test and troubleshoot Planet products and solutions remotely
- Provide accurate, valid and complete information
- Liaise with other departments to review contracts to ensure correct configuration and billing models provided
- Create tickets from contracts and other source materials for the enablement team to action
- Provide internal or external technical advice about Planet solutions
- Follow up, analyze and report the status of the installed solutions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Gateway Onboarding Specialist
Warszawa
Wygasła: 08.04.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Fully enable and configure any Planet products and solutions
- Test and troubleshoot Planet products and solutions remotely
- Liaise with other departments to review contracts to ensure correct configuration and billing models provided
- Create tickets from contracts and other source materials for the enablement team to action
- Provide internal or external technical advice about Planet solutions
- Follow up, analyze and report the status of the installed solutions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
HR Administrator
Warszawa
Wygasła: 06.04.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- HR Administration specialist based in Warsaw
- Provide HR Administration support to Planet
- Deliver high quality customer service for queries
- Deliver high quality transactional processing – including Workday
- Manage escalations for queries that cannot be resolved
- Administer and manage monthly payroll transactions – reporting, validation and submission to payroll providers
- Receive and respond to employee queries – e-mail, teams, live chat, telephone
- Triage and route referrals and escalations to correct to appropriate internal and external stakeholder and track and manage response
- Delivery of transactional and high-volume HR processes and services – HR Administration
- Delivery of administrative and transactional Workday processes
- Delivery of Workday transactional operations support – responding to customer queries, guiding customers through self-service when required
- Regularly update documentation when required (processes, operating procedures, FAQ, guidance, training documentation)
- Support continuous improvement activities and HR programmes as and when required
- Responsible for supporting maintenance of documentation and knowledge materials (processes, operating procedures, FAQ, guidance, training documentation)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Settlement Manager, Finance Operations
Warszawa
Wygasła: 06.04.2023
full-time
umowa o pracę
hybrid work
manager / supervisor, team manager
Obowiązki:
- Ensure the team handle and process daily payment settlement and clearing transactions, monitoring SLAs and any breaches
- Maintain accuracy of accounting records and controls
- Prepare financial statements and reporting
- Prepare accounting settlement entries and account reconciliations;
- Responds to inquiries regarding settlement policies, procedures, and issues from management
- Oversee daily operations of cash management, settlement and coordinate with custodians, fund managers and counter parties to ensure smooth settlement process
- Identify automation and improvement opportunities; and work with Product & Tech and Change team to guide the implementation of improvements
- Develop procedures and controls to manage financial risks according to company´s policies and regularly review the risk register to document any new risks associated with the department
- Perform HR tasks to support team members, regular performance reviews and team member development and growth
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Billing Specialist, Finance Operations – German Speaking
Warszawa
Wygasła: 06.04.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Process daily payment settlement and clearing transactions, prepare accounting settlement entries
- Maintain accuracy of accounting records and controls
- Liaise closely with Finance for any queries / audits
- Attention to detail with an ability to work in an environment where compliance with processes, procedures & SLA’s is paramount
- Manage collection efforts and associated functions, process accounts receivable transactions
- Overseeing billing operations and processes in order to ensure collection of account balances, billing for invoiced orders, and reviewing account discrepancies
- Work closely with Reconciliation team, Card Schemes and other business lines to resolve any settlement related incidents and to analyze various financial data
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Chargeback Officer
Warszawa
Wygasła: 05.04.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Assist with the daily management of Chargebacks and work as a key member of the Team
- Follow set and agreed procedures to complete all daily tasks, in line with current and Industry best practice and service level agreements (SLA)
- Liaise with Card Schemes and Customers to handle queries
- Take ownership of the resolution of issues/queries by interacting and communicating with other colleagues/ departments
- Process and reconcile daily Acquirer Reports, as well as other reporting requirements, ensuring that the information is accurate
- Demonstrate a willingness to be flexible in discharging other ad hoc duties and meeting the requirements of the Payments Team when required
- Provide cover to other staff for planned and unplanned absences
- Providing general administrative support
- Any other such duties that may be required of you
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Tax Free Onboarding Specialist (with French or Italian)
Warszawa
Wygasła: 12.03.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Gather, assess, and complete onboarding forms. Set up merchants in Planet’s Tax Free processing systems
- Support Sales and technical team requests related to account settings, contracts and sales strategy
- Provide excellent customer service and resolve issues/inquiries by collaborating with other colleagues and departments
- Create and mail Welcome packs and material orders to merchants and provide training as needed
- Manage SLA, for all requests. Utilize ticketing systems to validate work and prioritize tasks
- Utilize reports and research sources for details related to onboarding
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Onboarding Reporting Specialist
Warszawa
Wygasła: 12.03.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Compiling reports based on data analysis (by using various excel functions, vlook ups and pivots)
- Handling department production reports
- Generating periodic reports with accuracy
- Designing and executing automated solutions interfacing with systems to deliver
- Identifying trends in data, developing hypotheses about causes, and recommending solutions to improve performance
- Investigating problems or issues identified by managers order to identify the cause of the problem and recommend solutions for improvement
- Participating in meetings with management to discuss performance issues and/ or opportunities
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Specialist (with German)
Warszawa
Wygasła: 03.03.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Query Resolution: Strive for first contact resolution when dealing with all merchants and other callers on a day-to-day basis. Resolving queries to a level of resolution acceptable by the agreed service levels, as provided by the Merchant Support Manager
- Administration: Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a resolution. Provide general administrative support. Any other such duties that may be required of you
- Accountability: Liaise regularly with Merchant Support Manager and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows. To meet business needs, this role might also include other administrative tasks
- Processes: Cooperate with other departments/Planet Group companies to ensure the processes are aligned
- Performance Management: Participate in the Company’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. Operacji Finansowych
Warszawa
Wygasła: 19.02.2023
pełny etat
umowa o pracę
praca hybrydowa
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- Udzielanie odwiedzi na tematy związane z dokumentacją finansową oraz procesami finansowymi
- Prawidłowa i terminowa realizacja procesów w ścisłej współpracy z innymi działami
- Odpowiadanie na zapytania klientów, zachowując przy tym wszystkie ustalone procedury
- Dostosowywanie się do szybko zmieniającego się środowiska
- Praca na kilku systemach jednocześnie
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Payments Officer
Warszawa
Wygasła: 06.01.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Run the daily payments processing and ensure file processing has occurred correctly
- Execute foreign exchange deals and merchant payments
- Run merchant reporting, invoicing and statementing
- Provide excellent customer service, by responding quickly to customer queries with accurate information, in line with established SLA’s
- Resolve issues/queries by interacting and communicating with other colleagues/ departments
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Praca biurowa - DP Specialist
Warszawa
Wygasła: 09.10.2022
umowa zlecenie
praca stacjonarna
młodszy specjalista (Junior)
Obowiązki:
- Planet Shared Services Centre Sp. z o.o. lider z branży usług finansowych dla turystów, poszukuje kandydatów do pracy przy procesowaniu dokumentów
- Obowiązki:
- - segregowanie oraz przygotowywanie dokumentów do procesowania
- - procesowanie dokumentów w systemach komputerowych
- - kontrola danych jakościowych wprowadzonych dokumentów
- - walidacja dokumentów
- - sortowanie dokumentów zarejestrowanych
- - skanowanie dokumentów
- - archiwizacja dokumentów
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Training Coordinator
Warszawa
Wygasła: 06.10.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- A successful candidate will be responsible for preparing, facilitating, monitoring, evaluating and documenting training activities within the entire Onboarding department. The person will develop unique training courses and programs for employees. The person will liaise with subject matter experts regarding instructional design to ensure best training experience and delivery. Furthermore the person will build out a comprehensive onboarding plan for newly hired employees as well as an upskill plan to grow employee’s skillset and competencies
- Responsibilities:
- - Create and coordinate training schedules for the department, track and create reports on outcomes of all trainings as well as maintain training records
- - Design the content of the accreditation training for staff
- -Train the trainer’- work with SME’s on best training delivery
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Operations Manager
Domaniewska 39, Mokotów, Warszawa
Wygasła: 30.09.2022
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
- We are searching for an Operations Manager to assess, monitor, and enhance business performance of our Customer Onboarding Function in cooperation with the Business Development Teams across all our products. In this role, you will analyze current practices and develop business process improvements as well as implement changes in workflows, structures, and teams to improve the process performance to achieve an excellent Customer experience as well as the effectiveness of the functions
- Operations Manager Responsibilities:
- • Developing and establishing process enhancement strategies and implementation of the following
- o Knowledge / Training
- o Quality / Complaints
- o Productivity / Process / Procedures
- o Reporting / SLA
- • Support in establishing the suitable sales/operations roles and responsibilities and execution of it
- • Establishing standards of process performance monitoring
- • Application of CI tools to examine the applicability of changes to the process
- • Elimination of waste from the Onboarding processes, replacement of its components with more effective alternatives
- • Collaborating with other stakeholders to enhance Product and Process, especially with Sales and Technology Teams
- • Managing staff and teams of various sizes if required to achieve desired process changes
- • Training, mentoring, and guiding others in new processes being created
- • Establishing standards of company performance for PAN European teams for both an exceptional Staff and Customer experience
- • Providing Monthly Management Information on process performance with recommendations and insights, followed by an execution of selected initiatives
- • Management of Vendors and Partners if required
- • Delivering on Company Strategic objectives with an emphasis on speed an excellence
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Onboarding Specialist
Domaniewska 39, Mokotów, Warszawa
Wygasła: 24.07.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- CVs ONLY IN ENGLISH
- Role Overview
- The successful candidate will be based in Twickenham or Redhill, with an opportunity to work from home where agreed and will play a crucial role in the Merchant Implementation Team within Planet Operations. The mission of our Enablement Operator is to prepare, configure, test, deploy, document and support payment solutions sold by Planet
- What you will do
- • Fully enable and configure any Planet products and solutions
- • Test and troubleshoot Planet products and solutions remotely
- • Liaise with Merchants and other departments to enable solutions delivery on time and to the correct build specification
- • Ensure solutions are configured to the correct standards
- • Provide accurate, valid and complete information
- • Liaise with other departments to review contracts to ensure correct configuration and billing models provided
- • Collation and collection of RFI and AML information for Planet Acquiring (PMSL) for Risk team approval
- • Create On-Boarding Tickets from contracts and other source materials for the enablement team to action
- • Provide internal or external technical advice about Planet solutions
- • Follow up, analyse and report the status of the installed solutions
- • Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve
- • Work with an openness to take on new tasks and challenges as they present themselves within the position
- • Follow communication procedures, guidelines and policies
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Payment Authorization Agent
Domaniewska 39, Mokotów, Warszawa
Wygasła: 23.07.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- CVs ONLY IN ENGLISH
- Role Overview
- We are looking for Payment Authorization Associates as part of the Global Customer Support team within our Operations function. In this role, you will work closely with our Customers and Banks. We need people enthusiastic with a strong customer focus
- What you will do
- Your responsibilities:
- • Providing assistance to our customers aiding in authorizing transactions;
- • Performing data verification over the phone;
- • Contact with banks and validating payment details
- • Working on internal systems
- • Additional tasks connected with supporting Payment Acquiring Support Team (after induction period)
- Who you are
- • Modest: For us, putting the customer first is not a cliché. We serve them and are proud to make things easier and simpler for them
- • Warm: At the heart of it all is our people. People that care. About you, each other, our customers. We celebrate differences and help us all to grow together
- • Enthusiastic: Eager to learn and a passion for Customer Care
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Officer
Domaniewska 39, Mokotów, Warszawa
Wygasła: 23.07.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- CVs ONLY IN ENGLISH
- Role Overview
- We are recruiting for an experienced Customer Support Officer role to join our global team of experts. The primary function of the Customer Support Officer role is to support our international clients. You will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels
- What you will do:
- • Run all aspects of customer support across several payment platforms
- • Provide excellent customer service, by responding quickly to customer queries with accurate information, in line with established SLA's
- • Resolve issues/queries by interacting and communicating with other colleagues/departments
- • Adapt to a fast-moving environment in a proactive and team-focused manner
- • Any other such duties that may be required of you
- Who you are:
- • Modest: For us, putting the customer first is not a cliché. We serve them and are proud to make things easier and simpler for them
- • Warm: At the heart of it all is our people. People that care. About you, each other, our customers. We celebrate differences and help us all to grow together
- • Enthusiastic: Eager to learn and a passion for Customer Care
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Quality Assurance Analyst
Domaniewska 39, Mokotów, Warszawa
Wygasła: 30.06.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- About the role
- Effective risk management is considered pivotal to Planet and we are seeking a Quality Assurance Analyst to support the continued development of our payments business
- The successful individual will support the operational risk and compliance teams and will be responsible for driving adherence to policies and processes through a process of sample checking and assurance reviews
- What you will do
- You will:
- • Perform regular assessments of how well each department is following the policies and processes defined for it
- • Perform sample checking of financial crime, underwriting, KYC and sanctions cases, to ensure they are in line with the steps agreed in policies and processes
- • Provide feedback and suggested remediation to each department on process gaps and deficiencies identified during review work
- • Where deficiencies are identified, ensure these are rechecked with greater frequency and provide findings to management as appropriate
- • Help to define the quality assurance processes with management, including the methodology and frequency and take an active part in improving these processes
- • Provide regular KPI reporting to management of how each department is performing
- • Manage your own workload, ensuring all policies and procedures are quality assured in a timely fashion
- • Do your part to ensure that all activities comply with relevant legislation and regulation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Underwriter
Domaniewska 39, Mokotów, Warszawa
Wygasła: 30.06.2022
full-time
umowa o pracę
hybrid work
expert
Obowiązki:
- About the role
- Effective risk management is considered pivotal to Planet and we are seeking an underwriter to support the continued development of our payments business
- The successful individual will support the business with the underwriting of new merchant accounts in accordance with current credit and risk policies
- The Underwriter will be expected to engage across the business, building relationships with key internal stakeholders and provide assurance that credit risk is being effectively managed throughout Planet’s acquiring operations
- What you will do
- You will:
- • Review and underwrite merchant accounts
- • Assess risk based on business type and expected volumes
- • Review supporting documents for completeness and accuracy
- • Review credit profiles and additional financials to support risk
- • Analyse previous processing statements to determine true parameters and potential exposure
- • Calculate potential exposure and make reserve recommendations as needed
- • Adhere to banking, regional/federal, and card brand policies when reviewing accounts
- • Communicate with Underwriting Manager on decisions and escalate high-risk cases to the central credit risk team as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Anti-Money Laundering Analyst
Domaniewska 39, Mokotów, Warszawa
Wygasła: 30.06.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- About the role
- Effective risk management is considered pivotal to Planet and we are seeking an Anti-Money Laundering (AML) Analyst to support the continued development of our payments business
- The successful individual will support the AML Operations Manager with Planet’s Know Your Customer (KYC) and Know Your Business (KYB) processes, both when boarding new customers and when refreshing and updating files for established customers
- What you will do
- You will:
- • Perform KYC searches for new customers, identifying and confirming the corporate structures and people with significant control of each entity
- • Perform KYB searches for new customers, identifying and confirming each entity is genuine and can be boarded
- • Perform KYC searches for existing customers as part of a regular refresh process, or when significant changes to an entity’s structure takes place
- • Perform KYB searches for existing customers as part of a regular refresh process, or when significant changes to an entity’s structure takes place
- • Perform the KYC and KYB activities for other counterparties within the Planet group, including suppliers and refund agents, as appropriate
- • Manage your own workload, ensuring the appropriate actions are taken on each case in a timely manner and within SLAs;
- • Ensure all regulatory and Scheme mandated actions are completed in a timely manner, such as raising SARs
- • Prepare and escalate complex structures and all true matches to the second line teams for review and approval
- • Do your part to ensure that all activities comply with relevant legislation and regulation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Sanctions Analyst
Domaniewska 39, Mokotów, Warszawa
Wygasła: 30.06.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- About the role
- Effective risk management is considered pivotal to Planet and we are seeking a Sanctions Analyst to support the continued development of our payments business
- The successful individual will support the AML Operations Manager with ensuring none of Planet’s customers, or the travellers we work with, feature on a sanctions list
- What you will do
- You will:
- • Perform sanctions searches for new customers, to confirm they are not listed by OFAC, FATF or other sanctioning bodies
- • Perform sanctions searches against travellers, to ensure Planet does not provide a refund to a sanctioned individual
- • Manage your own workload, ensuring the appropriate actions are taken on each case in a timely manner and within SLAs;
- • Ensure all regulatory and Scheme mandated actions are completed in a timely manner, such as raising SARs
- • Prepare and escalate all true matches to the second line teams for review and approval
- • Do your part to ensure that all activities comply with relevant legislation and regulation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Młodszy Specjalista ds. obsługi klienta z j. niemieckim
Domaniewska 39, Mokotów, Warszawa
Wygasła: 16.06.2022
pełny etat
umowa o pracę
praca hybrydowa
młodszy specjalista (Junior)
Obowiązki:
- Głównym zadaniem na tym stanowisku jest zapewnienie profesjonalnego i kompleksowego wsparcia dla naszych klientów z Niemiec, Austrii i Szwajcarii
- Naszym zadaniem jest zapewnienie wsparcia turystom i sprzedawcom oraz rozwiązywanie pojawiających się problemów
- Działamy głównie mailowo – 80% zapytań to maile; 20% to telefony
- Pracujemy zespołowo i indywidualnie, dbamy o dobrą atmosferę pracy
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Excellence Onboarding Coordinator with German
Domaniewska 39, Mokotów, Warszawa
Wygasła: 15.06.2022
full-time
umowa o pracę
hybrid work
manager / supervisor
Obowiązki:
- Please provide CV in English
- The successful candidate will be based in Warsaw Poland, with an opportunity to work from home where agreed by their manager or supervisor. They will play a crucial role in the Onboarding Excellence Team within Planet Operations. The mission of our Coordinator is to coordinate Onboarding Tickets across multiple platforms sold by the Planet Group on a global basis, providing assistance to merchants in their local language
- What you will do
- • Be responsible for monitoring the Onboarding Excellence (OBX) mailbox for new ticket requests from the various sales teams throughout the Planet Group
- • Assist merchants with completion of KYC & AML documentation
- • Collect KYC & AML supporting documentation from the merchant
- • Sanity check the Contract & OB Form from the Sales Team, to ensure the vital OB information is included
- • Liaise with the Sales Teams to ensure any missing information from the Contract & OB Forms are provided
- • Identify if the request is Complex or Simple and action as required
- • Raise production tickets on the correct ticketing systems depending on the Sales Teams request for Simple tickets
- • Liaise with other departments to ensure that correct contact and stakeholder information is used
- • Escalate any issues where necessary to Head of Dept and/or technical support depts where necessary
- • Provide accurate, valid and complete information at all times
- • Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve
- • Work with an openness to take on new tasks and challenges as they present themselves within the position
- • Follow communication procedures, guidelines and policies
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Sales Support Specialist with French
Domaniewska 39, Mokotów, Warszawa
Wygasła: 30.05.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Query Resolution: Strive for first contact resolution when dealing with all merchants and other callers on a day to day basis. Resolving queries to a level of resolution acceptable by the agreed service levels, as provided by the Merchant Support Manager
- Administration: Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a resolution. Provide general administrative support. Any other such duties that may be required of you
- Accountability: Liaise regularly with Merchant Support Manager and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows. To meet business needs, this role might also include other administrative tasks
- Processes: Cooperate with other departments/Planet Group companies to ensure the processes are aligned
- Performance Management: Participate in the Company’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Client Implementation Agent
Domaniewska 39, Mokotów, Warszawa
Wygasła: 08.05.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Autonomous management of Planet payment implementation processes
- Coordination of the installation with the client being onboarded, in a soft Project Management approach
- Preparation and end-to-end testing of Planet products and solutions ordered by the client, remotely or at the customer’s premises
- Follow up, analysis and detailed reporting on the status of the installed solutions
- Provide internal or external training on Planet products
- Document all the steps of an installation using the right methods/tool
- Provide accurate, valid, and complete information
- Follow communication procedures, guidelines, and policies
- Manage and safeguard the confidentiality, performance, and availability of our business applications
- Preserve and grow the knowledge of procedures, products and services and help to document all identified solutions in the Knowledge Management platform
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Payment Production Support Officer
Domaniewska 39, Mokotów, Warszawa
Wygasła: 07.05.2022
pełny etat
umowa o pracę
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
- Role Overview
- The primary function of this position is to deliver a professional comprehensive support service to the Planet Group of Companies, as a PSO
- Who you are
- We are seeking an ambitious individual, with an interest in Payments and IT, to work within a small, yet experienced, Team environment, where accuracy and adherence to timelines is essential
- The applicant needs to demonstrate good administrative skills and a systematic approach to service delivery
- Training is provided, on the job, by experienced colleagues with the successful candidate entrusted with full operational responsibilities when deemed appropriate and after an appropriate amount of training
- The job primarily entails the processing of incoming customer data, the monitoring of such data during the day and the return of this information at days’ end
- There is a clearly defined career path, within the Team, for the successful candidate
- KEY RESULT AREAS
- Provide support to our Customers and identify any issues in production, by monitoring and executing daily processes, ensuring all tasks are completed to agreed Operational or Service Level Agreements (SLAs)
- Conduct scheduled jobs, perform troubleshooting on processes, and resolve all issues, as required
- Identifying areas of improvement and liaise with relevant departments to implement agreed improvements
- Document all production applications, complete daily reporting and controls in line with Internal checklist
- Troubleshooting and resolving errors as they arise in the daily processes, escalating and follow up as appropriate, handling all queries through to resolution
- Train and maintain the rates generator, which we use for the distribution of daily rates to our Customers, including maintaining a request register and executing requests in a timely fashion
- Work as part of a highly skilled and motivated unit on either a daily 07:00-15:00 or 08:00-16:00 basis
- Also, support coverage remotely at weekends on a rotational basis, with this to be remunerated separately to core salary
- Cross train on a number of functions within the Payments Team and contribute to project work, as required
- Other Treasury duties as required by the Payments Processing Manager
- Any other such duties that may be required of you
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Młodszy Specjalista ds. obsługi klienta z j. niemieckim
Domaniewska 39, Mokotów, Warszawa
Wygasła: 05.05.2022
pełny etat
umowa o pracę
praca hybrydowa
młodszy specjalista (Junior)
Obowiązki:
- Głównym zadaniem na tym stanowisku jest zapewnienie profesjonalnego i kompleksowego wsparcia dla naszych klientów z Niemiec, Austrii i Szwajcarii
- Naszym zadaniem jest zapewnienie wsparcia turystom i sprzedawcom oraz rozwiązywanie pojawiających się problemów
- Działamy głównie mailowo – 80% zapytań to maile; 20% to telefony
- Pracujemy zespołowo i indywidualnie, dbamy o dobrą atmosferę pracy
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Onboarding Officer
Domaniewska 39, Mokotów, Warszawa
Wygasła: 21.04.2022
pełny etat
umowa o pracę
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
- About the Role
- The primary function of the Merchant Onboarding Officer role is to run all aspects of merchant onboarding for our international clients. The jobholder will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels
- What you will do
- • Run all aspects of merchant onboarding, across a number of IT platforms, internal departments and external partners merchants are onboarded in a timely manner
- • Provide excellent customer service, by responding quickly to customer queries with accurate information, in line with established SLA’s
- • Resolve issues/queries by interacting and communicating with other colleagues/departments
- • Adapt to a fast moving environment in a proactive and team focused manner
- • Any other such duties that may be required of you
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Officer
Warszawa
Wygasła: 14.04.2022
pełny etat
umowa o pracę
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
- About the Role
- The primary function of the Customer Support officer role is to provide support to our European clients. The jobholder will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels
- What you will do
- • Provide technical support to our European customers, across a number of IT platforms, internal departments and external partners
- • Provide excellent customer service, by responding quickly to customer queries with accurate information, in line with established SLA’s
- • Take ownership of the resolution of issues/queries by interacting and communicating with other colleagues/ departments
- • Adapt to a fast moving environment in a proactive and Team focused manner
- • Any other such duties that may be required of you
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Program Manager
Domaniewska 39, Mokotów, Warszawa
Wygasła: 08.04.2022
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
- The position will be part of a team of transformation program managers supporting the Head of Global Ops Change
- You will be working on core programs that will drive change and transformation, e.g. introduce new enterprise initiatives, processes, solutions, and technologies to enhance readiness for core operations and optimize delivery of the key programs that improve the customer experience - these may relate to onboarding, customer support, operational efficiencies or other new business/ product developments
- You will manage within an effective governance framework, and contribute to the evolution and maturity of the Ops Change Playbook
- You will build and manage a detailed project plan, updating regularly, running working groups, and helping problem solve on issues & risks
- You will be comfortable in building strong relationships at all levels, including peers and colleagues across the various functions. You will use these relationships to influence, collaborate, and drive change
- You will help leverage best practices, simplify processes, tools and systems
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Support Coordinator with French
Domaniewska 39, Mokotów, Warszawa
Wygasła: 03.04.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- About the Role
- The successful candidate will be based in Warsaw Poland, with an opportunity to work from home where agreed by their manager or supervisor. They will play a crucial role in the Onboarding Excellence Team within Planet Operations. The mission of our Coordinator is to coordinate Onboarding Tickets across multiple platforms sold by the Planet Group on a global basis, providing assistance to merchants in their local language
- What you will do
- • Be responsible for monitoring the Onboarding Excellence (OBX) mailbox for new ticket requests from the various sales teams throughout the Planet Group
- • Assist merchants with completion of KYC & AML documentation
- • Collect KYC & AML supporting documentation from the merchant
- • Sanity check the Contract & OB Form from the Sales Team, to ensure the vital OB information is included
- • Liaise with the Sales Teams to ensure any missing information from the Contract & OB Forms are provided
- • Identify if the request is Complex or Simple and action as required
- • Raise production tickets on the correct ticketing systems depending on the Sales Teams request for Simple tickets
- • Liaise with other departments to ensure that correct contact and stakeholder information is used
- • Escalate any issues where necessary to Head of Dept and/or technical support depts where necessary
- • Provide accurate, valid and complete information at all times
- • Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve
- • Work with an openness to take on new tasks and challenges as they present themselves within the position
- • Follow communication procedures, guidelines and policies
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Młodszy Specjalista ds. obsługi klienta z j. niemieckim
Domaniewska 39, Mokotów, Warszawa
Wygasła: 24.03.2022
pełny etat
umowa o pracę
praca hybrydowa
młodszy specjalista (Junior)
Obowiązki:
- Głównym zadaniem na tym stanowisku jest zapewnienie profesjonalnego i kompleksowego wsparcia dla naszych klientów z Niemiec, Austrii i Szwajcarii
- Naszym zadaniem jest zapewnienie wsparcia turystom i sprzedawcom oraz rozwiązywanie pojawiających się problemów
- Działamy głównie mailowo – 80% zapytań to maile; 20% to telefony
- Pracujemy zespołowo i indywidualnie, dbamy o dobrą atmosferę pracy
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Onboarding Specialist
Domaniewska 39, Mokotów, Warszawa
Wygasła: 24.03.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Role Overview
- The successful candidate will be based in Warsaw, with an opportunity to work from home were agreed and will play a crucial role in the Onboarding Team within Planet Operations. The mission of our Onboarding Operator is to prepare, configure, test, deploy, document and support payment solutions sold by Planet
- What you’ll be doing
- • Fully enable and configure any Planet products and solutions
- • Test and troubleshoot Planet products and solutions remotely
- • Liaise with Merchants and other departments to enable solutions delivery on time and to the correct build specification
- • Ensure solutions are configured to the correct standards
- • Provide accurate, valid, and complete information
- • Create On-Boarding Tickets from contracts and other source materials for the enablement team to action
- • Provide internal or external technical advice about Planet solutions
- • Follow up, analyze, and report the status of the installed solutions
- • Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve
- • Follow communication procedures, guidelines, and policies
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Client Onboarding Specialist
Domaniewska 39, Mokotów, Warszawa
Wygasła: 24.03.2022
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- Role Overview
- As a Senior Onboarding Operator, you will be responsible for coordinating and delivering high-quality technical & administrative setups and installations to Planet customers, mainly by phone and email
- The Senior Onboarding Operator plays an instrumental role in the Planet Customer Journey and shall always endeavour for Customer satisfaction
- What you’ll be doing
- • Autonomous Management of any BAU Planet Payment Onboarding Processes:
- • Coordination of the installation with the merchant being on boarded, in a soft Project Management approach
- • Preparation and end-to-end Testing of the Planet products and solutions ordered by the merchant, remotely or at the customer’s premises
- • Follow up, analysis and detailed reporting on the status of the installed solutions
- • Provide internal or external training on Planet products
- • Document all the steps of an installation using the right methods/tool
- • Provide accurate, valid, and complete information
- • Follow communication procedures, guidelines, and policies
- • Manage and safeguard the confidentiality, performance, and availability of our business applications
- • Preserve and grow the knowledge of procedures, products and services and help to document all identified solutions in the Knowledge Management platform
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Data Analyst - Business Intelligence Analyst
Domaniewska 39, Mokotów, Warszawa
Wygasła: 10.03.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- About the Role
- In the position of data analyst, you are responsible for compiling data from various systems that form the basis of the business analytical evaluation. The creation of meaningful charts and analysis tools is just as much a part of your tasks as the maintenance and checking of statistics for accuracy. This extremely demanding task forms the basis for business decisions and trend-based recommendations for the active business
- What you will do
- • Design business analysis and data recording systems for use throughout our global operations organisation
- • Maintain databases and perform updates as necessary to ensure accuracy
- • Regularly examine data reports to locate and resolve mistakes throughout
- • Accurately analyse and collect data for various types of business reports
- • Create business reports that provide insight into key data points
- • Communicate the results of data analysis in written and verbal form to managers
- • Monitor data to identify changes and business trends
- • Highlight and question any deviations or important metrics that may not yet be tracked with the appropriate stakeholders
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Pracownik Działu Obsługi Klienta z j. niemieckim - Customer Service Representative with German language
Warszawa
Wygasła: 11.02.2022
pełny etat
umowa o pracę
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
- Informacje o stanowisku
- Głównym zadaniem na tym stanowisku jest zapewnienie profesjonalnego i kompleksowego wsparcia turystycznego dla naszych klientów z Niemiec, Austrii i Szwajcarii. Jest to stanowisko pełnoetatowe, z godzinami pracy wieczorami i w weekendy
- Co będziesz robić
- Zapewniać wsparcie i dążyć do rozwiązywania problemów przy pierwszym kontakcie z kupującymi, sprzedawcami i innymi osobami dzwoniącymi na co dzień. Rozwiązywać zapytania drogą mailową, wspierać zarówno centralne centrum obsługi klienta, jak i lokalne operacje zgodnie z wytycznymi Customer Services Managera
- Kim jesteś
- Osobą z pasją do obsługi klienta, posługującą się biegle językiem niemieckim i angielskim. Potrafisz obsługiwać komputer, dobrze pracujesz w zespole i posiadasz wysokie umiejętności komunikacyjne i interpersonalne. Wcześniejsze doświadczenie na podobnym stanowisku jest dodatkowym atutem, ale nie jest niezbędne
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Młodszy Specjalista ds. Rozliczeń Tax Free - Payments Operations Officer
Warszawa
Wygasła: 02.01.2022
pełny etat
umowa o pracę
praca hybrydowa
młodszy specjalista (Junior)
Obowiązki:
- Głównym zadaniem osoby zatrudnionej na tym stanowisku jest przetwarzanie zwrotów podatku VAT oraz świadczenie usług pomocniczych dla naszych międzynarodowych klientów. Osoba zatrudniona na tym stanowisku będzie świadczyć profesjonalne usługi dla klientów wewnętrznych i zewnętrznych, w sposób terminowy, poprzez zapewnienie, że świadczenie usług, kontrola jakości i wszystkie aspekty zgodności są utrzymywane na najwyższym poziomie
- Obowiązki:
- * procesowanie płatności związanych ze zwrotem podatku VAT (Tax Free) oraz wykonywanie dodatkowych czynności powiązanych z refundacjami na wielu platformach IT
- * dbanie o prawidłowy przebieg procesu refundacji
- * obsługa zapytań klientów wewnętrznych i zewnętrznych
- * współpraca z innymi działami w celu rozwiązania problemów
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Payment Production Support Officer
Domaniewska 39
Wygasła: 19.09.2021
Pełny etat
Umowa o pracę
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Reconciliation Officer
Domaniewska 39
Wygasła: 16.09.2021
Pełny etat
Umowa o pracę
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with German language
Domaniewska 39
Wygasła: 16.09.2021
Pełny etat
Umowa o pracę
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Officer Payments
mazowieckie
Wygasła: 12.09.2021
Pełny etat
Umowa o pracę
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Payments Customer Support Manager
mazowieckie
Wygasła: 19.12.2020
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with French & English
mazowieckie
Wygasła: 26.10.2019
Pełny etat
Umowa o pracę
Specjalista
od 5000 do 6000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with German and English
mazowieckie
Wygasła: 11.10.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with English and French
Warszawa
Wygasła: 21.12.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative with English & French
Warszawa
Wygasła: 01.11.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. Archiwizacji Danych
Warszawa
Wygasła: 24.10.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Representative
Warszawa
Wygasła: 27.07.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
